Konica minolta "i" series freezing up.

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • pickle8486
    Technician
    • Aug 2013
    • 22

    Konica minolta "i" series freezing up.

    ok so I got an i series c360i that is periodically freezing up. So far I have done all the normal steps of initializing, and running the 8 series reset tool. It is currently at 7b firmware that did load 100%. These machines seem to be a good idea, but KM needs to go back to the drawing board on the software side.
  • Albonline
    Service Manager
    1,000+ Posts
    • Sep 2008
    • 1056

    #2
    Re: Konica minolta "i" series freezing up.

    Originally posted by pickle8486
    ok so I got an i series c360i that is periodically freezing up. So far I have done all the normal steps of initializing, and running the 8 series reset tool. It is currently at 7b firmware that did load 100%. These machines seem to be a good idea, but KM needs to go back to the drawing board on the software side.


    turn off all unneeded services/ apps. especially marketplace. may want to try putting unit into debug mode.
    .

    Comment

    • Albonline
      Service Manager
      1,000+ Posts
      • Sep 2008
      • 1056

      #3
      Re: Konica minolta "i" series freezing up.

      have seen the emmc board, (m2 ssd ) cause erratic hard stops on this line, I have been fdisking them and recovering the copier afterward. good luck.

      Comment

      • copier tech
        Field Supervisor
        5,000+ Posts
        • Jan 2014
        • 7721

        #4
        Re: Konica minolta "i" series freezing up.

        Originally posted by Albonline
        turn off all unneeded services/ apps. especially marketplace. may want to try putting unit into debug mode.
        .
        Whats the best way to completely remove marketplace?

        Comment

        • tsbservice
          Field tech
          Site Contributor
          5,000+ Posts
          • May 2007
          • 7387

          #5
          Re: Konica minolta "i" series freezing up.

          Delete this c.rap with old openAPI remove program.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • Albonline
            Service Manager
            1,000+ Posts
            • Sep 2008
            • 1056

            #6
            Re: Konica minolta "i" series freezing up.

            Originally posted by copier tech
            Whats the best way to completely remove marketplace?
            there is a dip switch setting to disable it. and then turn off screensaver.

            Comment

            • Albonline
              Service Manager
              1,000+ Posts
              • Sep 2008
              • 1056

              #7
              Re: Konica minolta "i" series freezing up.

              Originally posted by tsbservice
              Delete this c.rap with old openAPI remove program.
              like this solution better , but i'm a direct employee. rules rule here.

              Comment

              • copier tech
                Field Supervisor
                5,000+ Posts
                • Jan 2014
                • 7721

                #8
                Re: Konica minolta "i" series freezing up.

                Found this post. No mention of a SW to disable it completely.


                bizhub i-series hide the pre-installed MarketPlace Application

                Comment

                • tsbservice
                  Field tech
                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7387

                  #9
                  Re: Konica minolta "i" series freezing up.

                  Originally posted by copier tech
                  Found this post. No mention of a SW to disable it completely.


                  bizhub i-series hide the pre-installed MarketPlace Application
                  That would hide it but won't remove it. Like Albonline said or via openAPI remover.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                  Comment

                  • Albonline
                    Service Manager
                    1,000+ Posts
                    • Sep 2008
                    • 1056

                    #10
                    Re: Konica minolta "i" series freezing up.

                    Originally posted by tsbservice
                    That would hide it but won't remove it. Like Albonline said or via openAPI remover.

                    (172 to 01) keep it under your hat!

                    Comment

                    • tsbservice
                      Field tech
                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7387

                      #11
                      Re: Konica minolta "i" series freezing up.

                      Originally posted by Albonline
                      (172 to 01) keep it under your hat!
                      Oh Thanks. I know it but just use other way. No at all KM employe...they simply may want me
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                      Comment

                      • Bix
                        Service Manager
                        1,000+ Posts
                        • Apr 2018
                        • 1421

                        #12
                        Re: Konica minolta "i" series freezing up.

                        Marketplace never bothered me.
                        The iSeries have 8GB of RAM, so it should be able to run many applications without crashing if optimized.

                        In my case, it's always been the bloody STRGB. Here are some cases that the replacement of the STRGB (storage board) solved:
                        - C250i printer goes offline continuously, even by setting all the network parameters correctly.
                        - C250i the screen freezes randomly.
                        - C300i no longer turns on and the screen remains white.

                        Konica Minolta will hardly admit that the problem is that (they often say it is CPUB or Firmware problem). I managed to pass it under warranty always because I had the demonstration that by replacing that, the C250i / C300i has started working again.

                        Comment

                        • Bix
                          Service Manager
                          1,000+ Posts
                          • Apr 2018
                          • 1421

                          #13
                          Re: Konica minolta "i" series freezing up.

                          However they are SSD M2, if you have a motherboard in your PC you can use them again and have a faster computer.

                          Comment

                          • Albonline
                            Service Manager
                            1,000+ Posts
                            • Sep 2008
                            • 1056

                            #14
                            Re: Konica minolta "i" series freezing up.

                            Originally posted by tsbservice
                            Oh Thanks. I know it but just use other way. No at all KM employe...they simply may want me

                            make that 04

                            Comment

                            • Albonline
                              Service Manager
                              1,000+ Posts
                              • Sep 2008
                              • 1056

                              #15
                              Re: Konica minolta "i" series freezing up.

                              Originally posted by Bix
                              Marketplace never bothered me.
                              The iSeries have 8GB of RAM, so it should be able to run many applications without crashing if optimized.

                              In my case, it's always been the bloody STRGB. Here are some cases that the replacement of the STRGB (storage board) solved:
                              - C250i printer goes offline continuously, even by setting all the network parameters correctly.
                              - C250i the screen freezes randomly.
                              - C300i no longer turns on and the screen remains white.

                              Konica Minolta will hardly admit that the problem is that (they often say it is CPUB or Firmware problem). I managed to pass it under warranty always because I had the demonstration that by replacing that, the C250i / C300i has started working again.
                              try clearing a partitions on the ssd and do a system recovery. i have done this a few times without further returns on the unit.

                              Comment

                              Working...