Bizhub C364 Can no longer access

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  • carmad
    Junior Member

    Site Contributor
    • Jul 2020
    • 7

    Bizhub C364 Can no longer access

    I have a user here to decided to try to give our printer a static IP address, now we can't connect to it, Printer shows no IP address, light is flashing amber. When I go into administrator settings, Network settings button is not there! Help please I am pulling out my hair
  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4147

    #2
    Re: Bizhub C364 Can no longer access

    Have you had any lightning storms? Reason I asked is always have a few machines with this symptom during the summer months.

    You can initialize the machine in service mode and re-input settings.

    Also while in service mode make sure HDD is installed.

    As last resort you could try resetting MFP board with reset firmware.

    Comment

    • carmad
      Junior Member

      Site Contributor
      • Jul 2020
      • 7

      #3
      Re: Bizhub C364 Can no longer access

      Originally posted by copyman
      Have you had any lightning storms? Reason I asked is always have a few machines with this symptom during the summer months.

      You can initialize the machine in service mode and re-input settings.

      Also while in service mode make sure HDD is installed.

      As last resort you could try resetting MFP board with reset firmware.
      move tried to go into service mode to reset but it only allows me to reset fax/scan and copy settings

      Comment

      • carmad
        Junior Member

        Site Contributor
        • Jul 2020
        • 7

        #4
        Re: Bizhub C364 Can no longer access

        I tried to go into service mode and there are no network reset options just fax/scan and copy reset... I should mention we purchased this second hand and did not to a factory reset either so not sure why so many options are missing

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4147

          #5
          Re: Bizhub C364 Can no longer access

          when in service mode did you see if HDD was installed? System 2.
          Also take left rear cover off and see if HDD is there and connected

          Comment

          • Bix
            Service Manager

            1,000+ Posts
            • Apr 2018
            • 1421

            #6
            Re: Bizhub C364 Can no longer access

            Hi, theoretically you should find this.
            Initialize the network settings. If you purchased a second hand printer, you should completely initialize it and check for HDD (some eliminate it at the end of the contract for privacy reasons).
            networ.jpg

            Comment

            • fatduke
              Technician

              50+ Posts
              • Jun 2020
              • 75

              #7
              Re: Bizhub C364 Can no longer access

              Hey man!

              Same issue for installing "Scan to..." after HDD format.

              Check if HDD is installed in Service Mode.

              Cheers!

              Comment

              • allan
                RTFM!!

                5,000+ Posts
                • Apr 2010
                • 5445

                #8
                Re: Bizhub C364 Can no longer access

                Make sure the network cable is unplugged during this.
                Check if there is a message on the screen showing ARP request.

                Link and act lights active?
                Whatever

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 7882

                  #9
                  Re: Bizhub C364 Can no longer access

                  Originally posted by carmad
                  I have a user here to decided to try to give our printer a static IP address, now we can't connect to it, Printer shows no IP address, light is flashing amber. When I go into administrator settings, Network settings button is not there! Help please I am pulling out my hair
                  Shut the machine down, unplug the LAN cable power machine back on & wait 5-10 minutes, leave LAN disconnected & go back & check network settings.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk

                  ​

                  Comment

                  • rrrohan
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Sep 2011
                    • 1971

                    #10
                    Re: Bizhub C364 Can no longer access

                    i dont know why arp requests take so long on a KM. on a HP if you plug in you get a IP within like 15 seconds, similarly if you unploug you also lose the IP very quickly and get a 169 address

                    Comment

                    • carmad
                      Junior Member

                      Site Contributor
                      • Jul 2020
                      • 7

                      #11
                      Re: Bizhub C364 Can no longer access

                      Originally posted by Bix
                      Hi, theoretically you should find this.
                      Initialize the network settings. If you purchased a second hand printer, you should completely initialize it and check for HDD (some eliminate it at the end of the contract for privacy reasons).
                      [ATTACH=CONFIG]46123[/ATTACH]

                      This worked, I can finally get into my interface and it now has an IP address. Yes there is a hard drive.... BUT now I am getting this error with orange light blinking "No Animation Guide Data" Any ideas?

                      Comment

                      • carmad
                        Junior Member

                        Site Contributor
                        • Jul 2020
                        • 7

                        #12
                        Re: Bizhub C364 Can no longer access

                        Originally posted by copyman
                        when in service mode did you see if HDD was installed? System 2.
                        Also take left rear cover off and see if HDD is there and connected
                        Yes HDD is installed but now getting "No Animation Guide Available" with flashing orange light

                        Comment

                        • Bix
                          Service Manager

                          1,000+ Posts
                          • Apr 2018
                          • 1421

                          #13
                          Re: Bizhub C364 Can no longer access

                          Hi, once the HDD is installed again you must insert the MOVIE DATA. Is the model a Bizhub C364 or C364e correct? This way someone can send it to you privately

                          Comment

                          • carmad
                            Junior Member

                            Site Contributor
                            • Jul 2020
                            • 7

                            #14
                            Re: Bizhub C364 Can no longer access

                            Originally posted by Bix
                            Hi, once the HDD is installed again you must insert the MOVIE DATA. Is the model a Bizhub C364 or C364e correct? This way someone can send it to you privately
                            It's the C364, I may need clarification inserting movie data.

                            Comment

                            • Bix
                              Service Manager

                              1,000+ Posts
                              • Apr 2018
                              • 1421

                              #15
                              Re: Bizhub C364 Can no longer access

                              Soon I will send you pm

                              Comment

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