C368

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • hemai2005
    Professional Print

    100+ Posts
    • Jan 2010
    • 108
    #1

    [Jamming] C368

    Hi everybody ,
    I have problem in Konica C368 it give incorrect paper size whatever I set the paper in any trays even bypass ,also I changed paper sizes from letter to 11x17 with all trays but the same message , do you have any suggestion.

    Thanks.
    sigpic
    Learned a lot will become an expert
    Tags: 11x17, c368, letter, paper, trays
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: C368

      What size does it think it is?
      If European sizes maybe the marketing area is incorrect.
      More info please.
      Are the trays set to auto size or did someone lock in a size manually?
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • hemai2005
          Professional Print

          100+ Posts
          • Jan 2010
          • 108
          #3
          Re: C368

          Us size,
          All trays Auto, machine detect the size normal but as I said this message happened with all trays.
          sigpic
          Learned a lot will become an expert

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: C368

              Initialize all in System 1 SM.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22702
                  #5
                  Re: C368

                  Maybe it would be best if you included a photo of the message on the screen. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • femaster
                      Service Manager

                      1,000+ Posts
                      • May 2011
                      • 1417
                      #6
                      Re: C368

                      Originally posted by hemai2005
                      Hi everybody ,
                      I have problem in Konica C368 it give incorrect paper size whatever I set the paper in any trays even bypass...
                      Originally posted by hemai2005
                      Us size,
                      All trays Auto, machine detect the size normal but as I said this message happened with all trays.
                      OK, You are contradicting yourself here.

                      1. In your first post you state: "[the copier] give[s] incorrect paper size whenever [you] [put] paper in any trays..."
                      2. Your second post states: "machine detect[s] the size normal..."


                      So which is it, does it show the correct paper size or the wrong paper size when you load the trays? When does this message appear? What is the EXACT wording of the message? Take a picture of the message and post it along with your reply. That would probably be your best option here.

                      The only message that I can think of that is even similar to the one you are describing happens when you are trying to print or copy something that is on a paper size (or paper type if a print job) that is not loaded in any of the paper trays. Maybe your problem is not with the trays and it is with the print job or the size detection in the ADF? We definitely need more information if anybody is going to help you out.
                      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                        Comment

                        • hemai2005
                          Professional Print

                          100+ Posts
                          • Jan 2010
                          • 108
                          #7
                          Re: C368

                          here the attached.
                          same screen with tray one or two or three or four with any sizes
                          you got my point?
                          Thanks.
                          Attached Files
                          sigpic
                          Learned a lot will become an expert

                            Comment

                            • Phil B.
                              Field Supervisor

                              10,000+ Posts
                              • Jul 2016
                              • 22808
                              #8
                              Re: C368

                              Originally posted by hemai2005
                              here the attached.
                              same screen with tray one or two or three or four with any sizes
                              you got my point?
                              Thanks.
                              it says SIZE /TYPE what TYPE are defining if PLAIN and your program is set up for something different THAT could be the problem.

                              you failed to mention the TYPE in the original message.

                                Comment

                                • progoffice
                                  Trusted Tech

                                  250+ Posts
                                  • Nov 2008
                                  • 328
                                  #9
                                  Re: C368

                                  Make sure at least one of the 8.5 X 11 paper trays is set to "Plain" paper. It would be odd that all paper trays are set to something other than that, but it's possible to do so. That's the second part of the error message that's often overlooked.

                                    Comment

                                    • tsbservice
                                      Field tech

                                      Site Contributor
                                      5,000+ Posts
                                      • May 2007
                                      • 7635
                                      #10
                                      Re: C368

                                      Originally posted by Phil B.
                                      it says SIZE /TYPE what TYPE are defining if PLAIN and your program is set up for something different THAT could be the problem.

                                      you failed to mention the TYPE in the original message.
                                      Agree. Sounds like they messed with paper type in all trays even that seems unthinkable.
                                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                        Comment

                                        • drowranger
                                          Trusted Tech

                                          100+ Posts
                                          • Jul 2015
                                          • 122
                                          #11
                                          Re: C368

                                          Please check if the copier is setup to auto tray selection as well. We usually disable bypass from auto tray selection.
                                          Utility>System setting>Auto Tray Selection Settings] Select all trays→[OK]→[OK]

                                          i'd also check the tray switching setting while you are there
                                          Utility>System setting>Paper tray settings>Autotray switching on
                                          Utility>System setting>Paper tray settings>No matching paper > switch tray

                                          Lastly ill check if the A4/A3>letter/large switching is enabled at utility>Printer settings>Basic/general settings>[A4/A3<-->LTR/LGRAutoSwitchSetting]→[ON]

                                          We always have issues like this due to at least 1 PC at client site setup on different region or they print a email originated from a different region

                                          Hope this helps ...

                                            Comment

                                            • femaster
                                              Service Manager

                                              1,000+ Posts
                                              • May 2011
                                              • 1417
                                              #12
                                              Re: C368

                                              Originally posted by tsbservice
                                              Agree. Sounds like they messed with paper type in all trays even that seems unthinkable.
                                              Believe me, it's possible, especially in some of the schools we service. It amazes me that some of these people are the ones teaching our children...
                                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                                Comment

                                                • femaster
                                                  Service Manager

                                                  1,000+ Posts
                                                  • May 2011
                                                  • 1417
                                                  #13
                                                  Re: C368

                                                  Originally posted by drowranger
                                                  Lastly ill check if the A4/A3>letter/large switching is enabled at utility>Printer settings>Basic/general settings>[A4/A3<-->LTR/LGRAutoSwitchSetting]→[ON]

                                                  We always have issues like this due to at least 1 PC at client site setup on different region or they print a email originated from a different region
                                                  My office doesn't turn this one on by default, despite me telling them NUMEROUS times to do it during setup. Every time I visit a machine I make sure that I turn it on. It's amazing how many PDF files claim to A4/A3 when they should actually be Letter/Legal. An easily resolved headache that I had stumbled on by accident a few years back.
                                                  A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                                                  My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22702
                                                      #14
                                                      Re: C368

                                                      Originally posted by tsbservice
                                                      Agree. Sounds like they messed with paper type in all trays even that seems unthinkable.
                                                      One of my press operators would insist that she NEVER set that tray to 8 0/16" x 12 7/16", yet she was the ONLY operator, only one in the building if you don't count the bus mechanic. And it makes some very strange looking booklets when the paper size is set that way. =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • Synthohol
                                                          Certified Konica Expert

                                                          Site Contributor
                                                          5,000+ Posts
                                                          • Mar 2016
                                                          • 5463
                                                          #15
                                                          Re: C368

                                                          i showed 15 schools how to choose colored paper because 2 colors of paper would false jam.
                                                          so they set all the trays to color even if there is white.
                                                          good luck printing for the 10th time.
                                                          We know a thing or two because we've seen a thing or two.
                                                          The medication helps though...

                                                            Comment

                                                            Previous 1 2 template Next
                                                            Working...