problema km c652ds

[romario]

good afternoon my friends, I have a km c652ds with a strange problem. I send a file to print and the machine freezes and does not print, I change the file and if it works for me, I have another km c652ds I send the problem file and it works fine, but in the other kmc652ds it does not work and it freezes, format the hard drive, change it, change ram. format ssd. and follow the problem any suggestions






[COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR][COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR]

[Phil B.]

Re: problema km c652ds

good afternoon my friends, I have a km c652ds with a strange problem. I send a file to print and the machine freezes and does not print, I change the file and if it works for me, I have another km c652ds I send the problem file and it works fine, but in the other kmc652ds it does not work and it freezes, format the hard drive, change it, change ram. format ssd. and follow the problem any suggestions






[COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR][COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR]

you never mentioned WHAT TYPE of file bombs....

are both machines equipped ABSOLUTELY the same ...

could it be one has PS abilities the other doesn't?

are you sure the network isn't the problem?

was that the first file in the print que?

to unknowingly start formatting/replacing parts is what we call "shotgunning" the problem... with out knowing ALL these details it is hard to give a reasonable guesstimate.

Phil B. " The Dentist "

[bsm2]

Re: problema km c652ds

What print driver are you using?
Should be printing via ip address 9100 raw on both machines

[romario]

Re: problema km c652ds

The 2 machines have the same drivers, in 1 if it prints the 16-page file and in the other not, only files of up to 5 pages, the 2 km are c652ds, I have the printer connected to the network directly to the pc to rule out that it is not network problem






[COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR][COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR]
















[/FONT][/QUOTE]

[romario]

Re: problema km c652ds

PCL6 driver. I have the machine directly by network cable to the pc that I am using ...






[COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR][COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR]











[QUOTE = bsm2; 1543168] What print driver are you using?It should print via raw 9100 IP address on both machines [/ QUOTE]

[bsm2]

Re: problema km c652ds

Add the printer again as a new printer and test

[Phil B.]

Re: problema km c652ds

The 2 machines have the same drivers, in 1 if it prints the 16-page file and in the other not, only files of up to 5 pages, the 2 km are c652ds, I have the printer connected to the network directly to the pc to rule out that it is not network problem

[COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR][COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR]

[/FONT]

[/QUOTE]

great WHAT PORT are you using if it's a WSD port there are KNOWN problems.

what OPSYS win 10?

are they using PCL 5 because latest update from MS screws with PCL5 try PCL6

are they using WIN PC's or macs...

as always you give minimal info and frankly I am tired of pulling your teeth to get answers.

[romario]

Re: problema km c652ds

great WHAT PORT are you using if it's a WSD port there are KNOWN problems.

what OPSYS win 10?

are they using PCL 5 because latest update from MS screws with PCL5 try PCL6

are they using WIN PC's or macs...

as always you give minimal info and frankly I am tired of pulling your teeth to get answers.[/QUOTE]
The printer is connected point-to-point with a telnet network cable. Print driver. PCL6. Windows 10 computer. Let me explain I am a certified canon technician. More than 7 years of experience. Emigrate from my country. The country that I am in is in high demand for konica minolta. In exchange for canon there is nothing in demand, I had to learn Konica Minolta. I have already 9 months with konica minolta if I move it. Besides here in the forum it helps a lot and that's good.

[bsm2]

Re: problema km c652ds

add the printer as a new printer to rule out a bad print que or corrupt print driver
also are firmware levels the same the same on both machines

[tulintron]

Re: problema km c652ds

Some consumables have exhausted their useful life and are preventing printing or ...


some user authentication data enabled.


Even when initializing, these settings or service life hold the prints.

[emujo2]

Re: problema km c652ds

If the jobs partially prints then it's not an issue with parts life or authenticaiton..To be sure, verify both machines are at the same firmware and function version, and you are printing with the matching driver, and the OS's are the same (not one Win10, the other Surface product ect) E

[tulintron]

Re: problema km c652ds

If the jobs partially prints then it's not an issue with parts life or authenticaiton..To be sure, verify both machines are at the same firmware and function version, and you are printing with the matching driver, and the OS's are the same (not one Win10, the other Surface product ect) E

I got the explanation wrong, I'm sorry.Seems to have a problem with a specific file

[tulintron]

Re: problema km c652ds

The 2 machines have the same drivers, in 1 if it prints the 16-page file and in the other not, only files of up to 5 pages, the 2 km are c652ds, I have the printer connected to the network directly to the pc to rule out that it is not network problem






[COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR][COLOR=rgba(0, 0, 0, 0.54)]
[/COLOR]
















[/FONT]

[/QUOTE]Given this situation, I would shoot the HDD. Replace and update the base firmware and movie data (for the HDD).

[emujo2]

Re: problema km c652ds

I would also go into service mode and check the memory/HDD read/write self checks. E