Fiery IC-420 duplex printing

[mascan42]

Re: Fiery IC-420 duplex printing

Finally got EFI support on the line & they said it's a known problem with the way the driver interacts with Windows. EFI apparently has no plans to fix the driver, because they blame Microsoft, and vice versa. Only workaround was to create 2 copies of the driver, one for 1-sided & another for 2-sided.

[drowranger]

Re: Fiery IC-420 duplex printing

Hi, still has automatic updates and annoying updater popup. need to untick notification ar driver properties> About>Check for updates>preferences(bottom lhs )
You need to use the the fiery driver uninstaller to remove the new driver before downgrading as well.

[Synthohol]

Re: Fiery IC-420 duplex printing

hey, where did you get the driver from? the fiery itself or the internet?
99% of the time i use the one built into the fiery so i know its compatible.
maybe you installed a newer or older version of sys software than their driver?

[mascan42]

Re: Fiery IC-420 duplex printing

We were able to resolve it by downgrading the driver to an earlier version. But now it appears to have come back. Does anyone know if the Fiery driver still has automatic updates?

[Synthohol]

Re: Fiery IC-420 duplex printing

Open command workstation and look at the default server properties. Somewhere like where is asks default paper size on that page is the default 1/2 sided choice.

[Gaffers01]

Re: Fiery IC-420 duplex printing

so every thing else works fine, its just the duplex problem?

[mascan42]

Re: Fiery IC-420 duplex printing

First thing every engineer should know is never trust what a customer says,
customers often don't know their arse from there elbow when it comes to printing.

Have you spoke to anyone else in the office that has the same issue, do you have any other fierys in the field to test this on?

Did you have a backup?

It's doping the same thing on my laptop. We don't have any other IC-420's available. And unfortunately, I deleted the backup after it appeared to be working.

[Gaffers01]

Re: Fiery IC-420 duplex printing

First thing every engineer should know is never trust what a customer says,
customers often don't know their arse from there elbow when it comes to printing.

Have you spoke to anyone else in the office that has the same issue, do you have any other fierys in the field to test this on?

Did you have a backup?

[Synthohol]

Re: Fiery IC-420 duplex printing

there HAS to be a default setting that needs to be modified.

[mascan42]

Re: Fiery IC-420 duplex printing

thats exactly how its supposed to work according to EFI.
also is it setup correctly? LPR [port 515] and Print as the queue name?
is the fiery IP in the 2 way communication box in the driver settings?

Yes, it's on LPR and 2-way. Unfortunately the customer was always using the app settings up until I rewrote the system software and they want to know why it doesn't work anymore.

[Synthohol]

Re: Fiery IC-420 duplex printing

thats exactly how its supposed to work according to EFI.
also is it setup correctly? LPR [port 515] and Print as the queue name?
is the fiery IP in the 2 way communication box in the driver settings?

[mascan42]

Re: Fiery IC-420 duplex printing

hot folders then?
i have not test drove a 420 yet, so i have not seen the driver.
is the driver showing 2 sided by default by chance?
id really have to see it first hand, i absolutely love attacking fiery issues.
im a fiery nut.

It's defaulting to 1-sided.And if you change it in the Fiery print dialog, it changes to 2-sided. But if you select "print on both sides" in Adobe or Word, it still prints 1-sided. It's like the app settings aren't being sent into the driver. OTOH, if I select 2-sided in the driver, the selection in the app changes as well.

[Synthohol]

Re: Fiery IC-420 duplex printing

hot folders then?
i have not test drove a 420 yet, so i have not seen the driver.
is the driver showing 2 sided by default by chance?
id really have to see it first hand, i absolutely love attacking fiery issues.
im a fiery nut.

[mascan42]

Re: Fiery IC-420 duplex printing

log into the fiery, go to server settings and its prolly set to duplex by default

Except it does the opposite. It prints single-sided even if the customer selects duplex. Agian, this is only when making the selection in the application, not the Fiery dialog box.

Also, there is no such setting on the Fiery.

[Synthohol]

Re: Fiery IC-420 duplex printing

log into the fiery, go to server settings and its prolly set to duplex by default