8 series web browser

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  • xagerated
    Junior Member
    • Mar 2020
    • 9

    #1

    8 series web browser

    Hey guys, maybe someone has run across this before. I am in the middle of installing PaperCut on a few 8 series machines (c368, c458, etc) and I'm running into a speed bump in one of them. The web browser is failing to enable, it needs a license code. When I try to generate one in Konica's LMS it tells me that the option has been requested to be deactivated. I've done a lot of machines already and this is the first one that I am seeing this. Any help would be appreciated.
  • Bix
    Service Manager

    1,000+ Posts
    • Apr 2018
    • 1421

    #2
    Re: 8 series web browser

    Hi, you are probably setting up printers without being connected to an internet network. To enable the browser without accessing the LMS, the printer must communicate with the outside of the internet

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    • diedux
      Trusted Tech

      Site Contributor
      100+ Posts
      • Jan 2017
      • 124

      #3
      Re: 8 series web browser

      Hi,
      What LMS link do you use to activate Browser licence?

      Maybe its a temporary LMS problem.

      Link should be:
      "https://lms.konicaminolta.com/activate"

      BR.

      Comment

      • xagerated
        Junior Member
        • Mar 2020
        • 9

        #4
        Re: 8 series web browser

        Originally posted by Bix
        Hi, you are probably setting up printers without being connected to an internet network. To enable the browser without accessing the LMS, the printer must communicate with the outside of the internet
        Thank you for the reply. Unfortunately, the copier is connected and should be working fine, I have already done this to 50+ copiers in the fleet where I am working. I was saying that not even Konica Minolta's website is generating a license for it, it is telling me that there is a request for the option to be disabled or something like that (I forget the exact text, I can put it once I am at my desk).

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        • xagerated
          Junior Member
          • Mar 2020
          • 9

          #5
          Re: 8 series web browser

          Originally posted by diedux
          Hi,
          What LMS link do you use to activate Browser licence?

          Maybe its a temporary LMS problem.

          Link should be:
          "https://lms.konicaminolta.com/activate"

          BR.

          I have done this for plenty of other machines so I am 99.9% sure I am using the right one. If anything I guess I can open a ticket with Konica

          Comment

          • copyrooks
            Trusted Tech

            Site Contributor
            100+ Posts
            • Oct 2013
            • 208

            #6
            Re: 8 series web browser

            I had a similar issue where I couldn't get bizhub marketplace to install kept getting cannot obtain obtain request code from mfp on a C659. I contacted Konica about the issue, they tried using a deactivation code and had me reset the copier. That didn't work. They said to perform initialization all. That worked. Hope this helps

            Comment

            • xagerated
              Junior Member
              • Mar 2020
              • 9

              #7
              Re: 8 series web browser

              Originally posted by copyrooks
              I had a similar issue where I couldn't get bizhub marketplace to install kept getting cannot obtain obtain request code from mfp on a C659. I contacted Konica about the issue, they tried using a deactivation code and had me reset the copier. That didn't work. They said to perform initialization all. That worked. Hope this helps
              Well, some good news, the powers that be decided not to install any software on this machine that requires a web browser so I'll leave it alone for now since all the other functions are fine. I am extremely curious if that would have worked though so I'll try that if anything changes in the future.

              Comment

              • splblazer91
                Trusted Tech

                100+ Posts
                • Jul 2014
                • 204

                #8
                Re: 8 series web browser

                Originally posted by xagerated
                Well, some good news, the powers that be decided not to install any software on this machine that requires a web browser so I'll leave it alone for now since all the other functions are fine. I am extremely curious if that would have worked though so I'll try that if anything changes in the future.
                Ive seen where the Printer Serial # was input incorrectly in Service Mode and it wouldnt allow it to get a license. Also, if the mfpb was changed you sometimes have to get an initialization code from ssd and then it will work.

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1977

                  #9
                  Re: 8 series web browser

                  Originally posted by splblazer91
                  Ive seen where the Printer Serial # was input incorrectly in Service Mode and it wouldnt allow it to get a license. Also, if the mfpb was changed you sometimes have to get an initialization code from ssd and then it will work.
                  some big customers have tight firewalls meaning you cant enable web browser the easy way

                  i always activate them at runup in workshop to avoid this

                  Comment

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