Bizhub C227, paper jam in drawer 3 & 4 ??

[GeorgeBest]

Hi,

This C227 gives an paper jam on both cassettes 3 and 4 (?)
It stucks as if the registtation on both drawers doesn't work, see the paper in the picture after the jam.

not much experience on this model

anyone?
Thanks in advance

gr GeorgeIMG_7169.jpg

[BillyCarpenter]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

There are no individual registration rollers for cassettes. Not that I've ever seen. I'm not familiar with this model but I'd look in the service manual (if you have one?) for a clue of what's causing the jam. It should help you narrow it down.

Lastly: Is that a picture of the jammed page after you removed it from the copier? There's nothing to be gained by looking at that.

[Copier Addict]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

Hi,

This C227 gives an paper jam on both cassettes 3 and 4 (?)
It stucks as if the registtation on both drawers doesn't work, see the paper in the picture after the jam.

not much experience on this model

anyone?
Thanks in advance

gr George[ATTACH=CONFIG]47674[/ATTACH]

Is the jam occurring at the same place every time?
What jam code is being generated?

[allan]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

Jam code?

[GeorgeBest]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

error 14-01

changed the complete pickup unit with another machine, no results . . .

Is the jam occurring at the same place every time?
What jam code is being generated?

[GeorgeBest]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

14-01

Jam code?

[BillyCarpenter]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

You say tray 3 & 4 are jamming? I'm assuming that tray 1 & 2 are working fine?

[Copier Addict]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

error 14-01

changed the complete pickup unit with another machine, no results . . .

J14-01 is specific to tray 4. Is that the feed assembly you swapped?
The manual says the paper isn't making it to PS123, which is the vertical transport sensor on tray 4 feed assembly.

[GeorgeBest]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

it started with jam on the tray4, customer said it had never worked. (machine sold half december)

This is what did, I noticed that the paper did stuck at the seperation roller, as if the registration did not feed.

Si I simulated this on tray 3, disconnect the connector of the sep motor, and got the same problem on tray3
So I thought to change the motor from tray 3 tot tray 4 because I thought it might be the sep motor from tray4 was defect and both motors were the same . . .

but no results non that, it got worse, because when I put the motor back on tray 3, now the same problem on tray 3 !! (?)

and yes, the belt is in the right place, on both units . . .

So, what's going on here . .

J14-01 is specific to tray 4. Is that the feed assembly you swapped?
The manual says the paper isn't making it to PS123, which is the vertical transport sensor on tray 4 feed assembly.

[GeorgeBest]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

1 & 2 are fine

You say tray 3 & 4 are jamming? I'm assuming that tray 1 & 2 are working fine?

[BillyCarpenter]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

it started with jam on the tray4, customer said it had never worked. (machine sold half december)

This is what did, I noticed that the paper did stuck at the seperation roller, as if the registration did not feed.

Si I simulated this on tray 3, disconnect the connector of the sep motor, and got the same problem on tray3
So I thought to change the motor from tray 3 tot tray 4 because I thought it might be the sep motor from tray4 was defect and both motors were the same . . .

but no results non that, it got worse, because when I put the motor back on tray 3, now the same problem on tray 3 !! (?)

and yes, the belt is in the right place, on both units . . .

So, what's going on here . .

I THINK I get the gist of what you're saying. You say the paper isn't making it past the separation roller. I'm with you up until this point. But what is a "separation" motor? You lost me right there. I think I'd start with replacing all the feed rollers @ tray 4 and go back and correct the problem that you caused @ tray 3.

[Copier Addict]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

it started with jam on the tray4, customer said it had never worked. (machine sold half december)

This is what did, I noticed that the paper did stuck at the seperation roller, as if the registration did not feed.

Si I simulated this on tray 3, disconnect the connector of the sep motor, and got the same problem on tray3
So I thought to change the motor from tray 3 tot tray 4 because I thought it might be the sep motor from tray4 was defect and both motors were the same . . .

but no results non that, it got worse, because when I put the motor back on tray 3, now the same problem on tray 3 !! (?)

and yes, the belt is in the right place, on both units . . .

So, what's going on here . .

I am going to assume that when you say sep motor you actually mean the feed motor.
So, if the pick-up roller is turning but the feed roller is not then the issue would have to be with either the feed roller or the one way bearing beside the feed roller because both the pick-up roller and feed roller are driven by the same motor. There are also the three small gears within the assembly that can wear and cause feed issues.
Also check that the sep roller torque limiter hasn't seized.

[tsbservice]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

From what I understand he basically assumed that separation roller isn't driven then disconnected 3 drawer feeed clutch of course it won't work either then. So he put feed clutch of 3rd tray in place of the one for 4th tray and at the end they both won't work. Some pictures may come useful. Also could be installation of additional drawers went wrong.

[GeorgeBest]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

On both trays ?
there are 2 motors, as `I said, diconnected one (left) motor on tray 3, got the same jam.
new machine, so assume that the torque limiter hasn't seized and gears did not wear.

But thanks for responce, continue to look for it tomorrow . . . hoping to get the solution

I am going to assume that when you say sep motor you actually mean the feed motor.
So, if the pick-up roller is turning but the feed roller is not then the issue would have to be with either the feed roller or the one way bearing beside the feed roller because both the pick-up roller and feed roller are driven by the same motor. There are also the three small gears within the assembly that can wear and cause feed issues.
Also check that the sep roller torque limiter hasn't seized.

[BillyCarpenter]

Re: Bizhub C227, paper jam in drawer 3 & 4 ??

On both trays ?
there are 2 motors, as `I said, diconnected one (left) motor on tray 3, got the same jam.
new machine, so assume that the torque limiter hasn't seized and gears did not wear.

But thanks for responce, continue to look for it tomorrow . . . hoping to get the solution

Having worn feed tires will give you the same jam as when you unplugged the feed motor. That's because the paper isn't making it to the first PF sensor...the paper isn't moving out of the tray. You're going about this all wrong. Inspect the entire PF unit - gears, rollers, and check for any binding...make sure it turns freely. I'd go ahead and replace all the feed rollers and once you're done let us know if it works.