Konica Minolta Bizhub C284e Internal error occurred

[Alex1]

I have a Konica Minolta Bizhub C284e with a internal error that occurs, usually in this case i would see a C-2557 or something appears after the reboot. This machine has no errors pop up what so ever and if I go into service mode to see error history its completely blank. Has anyone come across this problem before? Any help would be appreciated.

[blackcat4866]

Re: Konica Minolta Bizhub C284e Internal error occurred

C2557 or something?

It would help to know what the code is. C2557 is black low toner density. =^..^=

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

C2557 or something?

It would help to know what the code is. C2557 is black low toner density. =^..^=

Yes it would definitely help. But there's no code at all. That's what's got me. I've worked on hundreds of these and usually there's a code that appears or has logged in service call history but like I was saying before there's no error code other then internal error the system will reboot and that's it.

[rrrohan]

Re: Konica Minolta Bizhub C284e Internal error occurred

Yes it would definitely help. But there's no code at all. That's what's got me. I've worked on hundreds of these and usually there's a code that appears or has logged in service call history but like I was saying before there's no error code other then internal error the system will reboot and that's it.

so service mode - counter - service call history (data)

is not showing anything?

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

so service mode - counter - service call history (data)

is not showing anything?

No not showing anything there. That's what's making it harder.

[copier tech]

Re: Konica Minolta Bizhub C284e Internal error occurred

I have a Konica Minolta Bizhub C284e with a internal error that occurs, usually in this case i would see a C-2557 or something appears after the reboot. This machine has no errors pop up what so ever and if I go into service mode to see error history its completely blank. Has anyone come across this problem before? Any help would be appreciated.

Set off a full colour print run or test patterns in service mode, the machine will show 'internal error' & will reboot 3 times.

Keep running a print run the machine will eventually stop & show the C-2557 etc.

Maybe your client was turning the machine off/on not waiting for it to reboot & log the code in CE mode.

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

Set off a full colour print run or test patterns in service mode, the machine will show 'internal error' & will reboot 3 times.

Keep running a print run the machine will eventually stop & show the C-2557 etc.

Maybe your client was turning the machine off/on not waiting for it to reboot & log the code in CE mode.

The machine rebooted it self 15 times. I will do 50 colour prints or 50 b&w prints either prints will get to 38 pages or 39 pages then stop will a internal error. I stood there while this happened 15 times rebooting it self in hope to see a error come up or something was logged in service mode with no luck. I have never seen this before. I'm baffled.

[konicavod]

Re: Konica Minolta Bizhub C284e Internal error occurred

take a photo:
Service Mode -> State confirmation -> Level History 1

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

take a photo:
Service Mode -> State confirmation -> Level History 1

Will do when I head there next

[copier tech]

Re: Konica Minolta Bizhub C284e Internal error occurred

Will do when I head there next

TNR levels should be around 6.5% one of them may stand out being too low or high.

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

TNR levels should be around 6.5% one of them may stand out being too low or high.

I'll keep my eye out for it. Its just baffling on on why no error code. Thanks for the post.

[copier tech]

Re: Konica Minolta Bizhub C284e Internal error occurred

I'll keep my eye out for it. Its just baffling on on why no error code. Thanks for the post.

[Gift]

Re: Konica Minolta Bizhub C284e Internal error occurred

Have you tried running the machine without a network connection for a while?

[rrrohan]

Re: Konica Minolta Bizhub C284e Internal error occurred

If you temp disable auto internal error reboot on rank C it might display

Or print a management list. Might show up on last page of printout (I forget the name but it's different to C code log)

[Alex1]

Re: Konica Minolta Bizhub C284e Internal error occurred

Have you tried running the machine without a network connection for a while?

Yes that did come to mind same problem unfortunately.