Bizhub 25e keeps jamming documents

[zodiaco]

Re: Bizhub 25e keeps jamming documents

I cleaned every single rubber roll with alcohol. They look clean. Thank you.

Have you cleaned the pickup and feed tires with anything? These small models are terrible for jamming when the tires start to get dirty.

[femaster]

Re: Bizhub 25e keeps jamming documents

Have you cleaned the pickup and feed tires with anything? These small models are terrible for jamming when the tires start to get dirty.

[zodiaco]

My BH 25e keeps jamming documents in the ADF. I cannot figure out a pattern, sometimes it's the first page, sometimes the sixt, and sometimes (very rarely, though) it'd scan 15 pages without any issues. Normal weight letter size office paper. I can't wrap my head around it. It is super annoying especially with faxes and when scanning multiple pages. The jam happens always at the same position: paper gets fed in 3in, then the machine stops and says : "Document jam. Open flashing cover and check". How can I troubleshoot or what can I do? Where can I get a new ADF assembly?

Machine has 2000 pages scanned and 4000 pages printed.

Thank you!

Alex