BizHub C284e strange issue

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4213
    #1

    BizHub C284e strange issue

    Customer said day before they sent a print job and it didn't print so they printed it again and it printed fine. Next day it printed the job that never printed. Is this even possible for the copier to do this? Seems more logical to me print job was on a PC in their office and someone printed it or job was on the network somewhere?

    Never heard of this before so told customer I would look into it and get back to them.

    Any ideas appreciated.

    Thanks in advance
    Tags: customer, day, job, print, printed
    • patrickjlc
      Trusted Tech

      100+ Posts
      • Feb 2015
      • 212
      #2
      Re: BizHub C284e strange issue

      It could keep it on the HD or memory, or on the pc printer spool job. Sometimes you get a paper jam and printer will keep trying to print.

      Sent from my motorola one 5G UW using Tapatalk

        Comment

        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1971
          #3
          Re: BizHub C284e strange issue

          Or it did print and another user accidentally grabbed it, the realised the next day and just place it back on the copier.

          Check job log

          Sent from my Pixel 4 XL using Tapatalk

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931
              #4
              Re: BizHub C284e strange issue

              Originally posted by copyman
              Customer said day before they sent a print job and it didn't print so they printed it again and it printed fine. Next day it printed the job that never printed. Is this even possible for the copier to do this? Seems more logical to me print job was on a PC in their office and someone printed it or job was on the network somewhere?

              Never heard of this before so told customer I would look into it and get back to them.

              Any ideas appreciated.

              Thanks in advance

              Check the copier is installed on an IP port not WSD.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22699
                  #5
                  Re: BizHub C284e strange issue

                  Originally posted by copier tech
                  Check the copier is installed on an IP port not WSD.

                  Yes, WSD port will do this. I've found 3 year old jobs in the print queue.

                  Another possibility is that somebody has a duplicate IP address on a mobile device. When they take the laptop home, the job(s) come through. I've seen this on a couple of occasions. The funny part is that the local IT always asserts that couldn't possibly be the case. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • BillyCarpenter
                      Field Supervisor

                      Site Contributor
                      VIP Subscriber
                      10,000+ Posts
                      • Aug 2020
                      • 14754
                      #6
                      Re: BizHub C284e strange issue

                      Originally posted by blackcat4866
                      Yes, WSD port will do this. I've found 3 year old jobs in the print queue.

                      Another possibility is that somebody has a duplicate IP address on a mobile device. When they take the laptop home, the job(s) come through. I've seen this on a couple of occasions. The funny part is that the local IT always asserts that couldn't possibly be the case. =^..^=

                      That's a scenario that I haven't thought of. I'll have to add that to my notes.
                      Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                        Comment

                        • allan
                          RTFM!!

                          5,000+ Posts
                          • Apr 2010
                          • 5445
                          #7
                          Re: BizHub C284e strange issue

                          Originally posted by rrrohan
                          Or it did print and another user accidentally grabbed it, the realised the next day and just place it back on the copier.

                          Check job log

                          Sent from my Pixel 4 XL using Tapatalk
                          OP to ask costumer to ask around if someone indeed took it by mistake.
                          Whatever

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22699
                              #8
                              Re: BizHub C284e strange issue

                              On one occasion I had the IT professional remoted into on my laptop. He watches while I ping the copier's IP. He says: "So? Sure it will ping." I say: "It would ... if the network cable was plugged into the copier ... but it's not. So what am I pinging?" It turned out to be a Samsung cellphone that I could identify by the MAC address.

                              On another occasion the IT professional issues me a new IP address for a new install. I say: "There's a problem ... this IP address is already being used, I'm getting a ping without the cable connected. Can I have a different address?" He says: "No, that can't be. I issue the addresses here."
                              ??? "Ok, that can't be. Now can I have a different address?"
                              =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • rrrohan
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2011
                                  • 1971
                                  #9
                                  Re: BizHub C284e strange issue

                                  Printer warns if it detects IP conflict though

                                  Sent from my Pixel 4 XL using Tapatalk

                                    Comment

                                    • allan
                                      RTFM!!

                                      5,000+ Posts
                                      • Apr 2010
                                      • 5445
                                      #10
                                      Re: BizHub C284e strange issue

                                      Originally posted by rrrohan
                                      Printer warns if it detects IP conflict though

                                      Sent from my Pixel 4 XL using Tapatalk

                                      Yes some times on the bottom of the screen but not always. Had exactly the scenario BC is describing with the cellphones before. Also identified it to be a phone using the MAC address.
                                      Whatever

                                        Comment

                                        • rrrohan
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Sep 2011
                                          • 1971
                                          #11
                                          Re: BizHub C284e strange issue

                                          Yeah you might be right or it might only check once at startup. I think that's what it's doing when it says Waiting ARP request

                                          Sent from my Pixel 4 XL using Tapatalk

                                            Comment

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