koinca minolta bizhub 558e doc feeder jam

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1183
    #1

    koinca minolta bizhub 558e doc feeder jam

    so customer states the machine is jamming in scanning mode.. sure enough so I replace all feed tires (not the sep) it seems the feeder feeds way faster then in a scan to copy mode. anyways the paper wants to jam sometimes whenthe sheet is about 2 inches out of the exit roller section random sometimes nothing..
    so I got thinking.. the room is right around 85 degrees hot as hell paper felt a little wet.. I couldnt think of anything else to tell the customer then to turn the air conditioning on.. she thought i was craxy but the paper was wet.. anyone else run into this? customer was supposed to get back with me but never did just trying to figure out if anyone else has fought this.. I could bring some of my own paper.. or swap doc feeder as well cleaning all the rollers heped as well as replacing the consumable rollers thank you all


    brent
    Tags: customer, feeder, mode, paper, wet
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22703
      #2
      Re: koinca minolta bizhub 558e doc feeder jam

      A jam code would be helpful.

      And yes, the document feeder slows down to print speed when copying, but can scan at full speed when just scanning. So yes, any original misfeeds are more likely when scanning ... over copying. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Synaux
          Service Manager

          Site Contributor
          1,000+ Posts
          • Mar 2012
          • 1224
          #3
          Re: koinca minolta bizhub 558e doc feeder jam

          Is it jamming on the first/single sheet or only on multiple originals?

          Not on this model, but I have cleared some headscratchers by simply running the thickest paper the ADF will tolerate.

          If the humidity is that bad there are probably jams on the printing paper path too. I would bring my own paper and prove to the customer that unless she wants to go to a offset printing press with air feed, etc she must create a suitable environment for this or any MFP.

          You could also try running the humid originals through the MFP to dry em out to prove it

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: koinca minolta bizhub 558e doc feeder jam

              Why not replace whole set of rollers? Separation roller came along with its torque limiter integrated usually. And Yes jam code could come handy.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • brent
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Nov 2008
                  • 1183
                  #5
                  Re: koinca minolta bizhub 558e doc feeder jam

                  did not replace the sep roller as I didnt' have one.. we will see how this pans out.. I feel it was too hot in the room as I was personally in
                  the room and it was wet and sticky.. we will see lol


                  thanks brent

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635
                      #6
                      Re: koinca minolta bizhub 558e doc feeder jam

                      Originally posted by brent
                      did not replace the sep roller as I didnt' have one.. we will see how this pans out.. I feel it was too hot in the room as I was personally in
                      the room and it was wet and sticky.. we will see lol


                      thanks brent
                      Yes good tech has some guts feeling. However machines have also temperature/humidity sensors incorporated plus jam code history 😉
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

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