Bizhub C654 ADF option disappeared after firmware update

[ChrisG]

Had an old C654 traded in that we intended to use for a shop machine. Email wouldn't work through gmail, so I did the firmware update to the next level from the original base firmware. From Konica's tech support site. The machine updated, threw an internal code, reset, recover data came up, OK, rebooted and came to ready. All except the ADF which it no longer knows is even installed. ADF tab and firmware level is also not available in service mode. Trouble reset, machine initialize, logical format have all been tried with the same result. Cables and all have been reseated though the machine was never moved and the ADF was working fine before the firmware flash. Have flashed twice more moving back one level again, and firmware update always comes back as completed with check sums for all available options including the ADF

Any thoughts or ideas appreciated
Chris
TJL Copy Products

[Synthohol]

fwiw ive seen the dual scan board in the back go bad causing it to disappear.
careful with firmware, if it had the special "special fake E" firmware and the bit switches set and you loaded regular FW that may cause it too.

[ChrisG]

Thanks for reply. The main controller was still at the base G00-72 when I updated but I didn't pay that close of attention to if any of the other controller firmware might have been different with special firmware. Having done firmware for several years now, I didn't go the very latest but due to the age of the "4" series, there was only 3 firmware levels available in the base section. The two before the very newest one were a month apart from each other so I figured I was safe in that regard. I did step back a level just to see if it would come back or not.
Was there any kind of bulletins that explained the bit switches you mentioned? The series itself is discontinued, so even though info is still available on KMBS, you can't get any phone support. Thanks again for your help.

[Synthohol]

gmailfw.pdf
i think this is it

[konicavod]

System 1
Problem unit isolation set
ADF - Unset

[ChrisG]

Tried ADF Set/Unset and it will let you do both but does not change the outcome.

[Synthohol]

have you tried another dual scan board?

[ChrisG]

That is next on my list but only have a 454e on hand in the 4 series and the "E" shows a different part number for the DS board ?

[ContactTsak]

You need to go to the service mode, System 2, ADF settings (i think) and re enable the ADF.

Most probably it just got disabled completely during the update from normal 4 version to 4e. I have updated a few machines to e version, most of them lost the counter, only 1 updated seemlessly.

[Albonline]

That is next on my list but only have a 454e on hand in the 4 series and the "E" shows a different part number for the DS board ?

yes, its a different part. did you look to see if the doc feed type was set?

[ChrisG]

I can disable and reenable the DF from a disabled function standpoint, but there is no ADF tab in service mode. It also does not show any firmware level for the ADF even though when updating the firmware, it shows it as being updated when checking the firmware versions

[Albonline]

I can disable and reenable the DF from a disabled function standpoint, but there is no ADF tab in service mode. It also does not show any firmware level for the ADF even though when updating the firmware, it shows it as being updated when checking the firmware versions

try looking at the software switch settings, settings compared to a working unit.

[AlaskaCopyTech]

Y'all are over complicating this, when you update firmware on a 4 series the ADF turns off in system 2. Re-enable dual scan document feeder and it will be just fine.

[ChrisG]

Y'all are over complicating this, when you update firmware on a 4 series the ADF turns off in system 2. Re-enable dual scan document feeder and it will be just fine.

Again I wish it were that simple as I would have done that a month ago. There is literally NO ADF under service mode and/or system 2 to set the feeder. It would be on the main page of the service mode for this model as the machine comes with ADF already installed from the factory.

[Synthohol]

dsipb.jpg did you try another dsipb?
if you said so im sorry i missed it.
the DSIPB

A161H02A00

PWB assembly(PWB-DS ASSY)