B287 scanning barcodes smb/Email

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  • blinxwap
    Technician

    50+ Posts
    • Jun 2020
    • 80
    #1

    B287 scanning barcodes smb/Email

    Hi guys i have a problem with a b287 scanning a document containing a barcode scanning smb thru document feeder and from platen glas it does the same , the client says a week ago their drag and drop program on their system accepted the codes until recently the scanned document barcodes is distorted see attached images the barcode lines are not accurate, i have also tested scanning the same documents from different machines and it does the same i tested it on a c558 & B454e, on the b287 i have done gradation cleaned mirrors slit glass platen glass firmware is on w4 i will update to Y0 on my next visit ,Adjusted scanniging settings density etc,would font management utility help , any suggestions wpuld be appreciated thanx [emoji106] IMG-20210823-WA0000.jpgIMG-20210823-WA0003.jpg

    Sent from my SM-A725F using Tapatalk
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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 23008
      #2
      Re: B287 scanning barcodes smb/Email

      Have you tried scanning the barcode rotated 90 degrees, at 600dpi, monochrome, Text original type? You'll want the bars oriented crossfeed/main scan for the best image resolution.

      The issue I was addressing was barcodes scanned at multiple other locations on multiple other scanners, sent as email attachments, printed, then attempted to be scanned by a reader. It's probably the printers fault, not anything to do with the scan quality ... well yes, it did have a lot to do with the scan quality. =^..^=
      Last edited by blackcat4866; 08-23-2021, 08:29 PM.
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • SalesServiceGuy
          Field Supervisor

          Site Contributor
          5,000+ Posts
          • Dec 2009
          • 8197
          #3
          Re: B287 scanning barcodes smb/Email

          Originally posted by blinxwap
          Hi guys i have a problem with a b287 scanning a document containing a barcode scanning smb thru document feeder and from platen glas it does the same , the client says a week ago their drag and drop program on their system accepted the codes until recently the scanned document barcodes is distorted see attached images the barcode lines are not accurate, i have also tested scanning the same documents from different machines and it does the same i tested it on a c558 & B454e, on the b287 i have done gradation cleaned mirrors slit glass platen glass firmware is on w4 i will update to Y0 on my next visit ,Adjusted scanniging settings density etc,would font management utility help , any suggestions wpuld be appreciated thanx [emoji106] [ATTACH]50001[/ATTACH][ATTACH]50002[/ATTACH][ATTACH]50004[/ATTACH]

          Sent from my SM-A725F using Tapatalk
          You should acquire a handheld BarCode scanner and check that the printed image matches the barcode data.

          Simply open any word processor and scan the image.

          The image you presented is a combination of machine readable and human readable text.

          The machine readable images are irregular and not fully formed.
          Last edited by SalesServiceGuy; 08-23-2021, 05:28 PM.

            Comment

            • emujo2
              Service Manager

              1,000+ Posts
              • Mar 2017
              • 1579
              #4
              Re: B287 scanning barcodes smb/Email

              are there any samples that show a significant change from one day to the next? has the optics been cleaned and the image quality adjustments performed? Are they scanning these in PDF, TIFF? B&W, greyscale or Auto color? What is the resolution (DPI)? E

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3944
                  #5
                  Re: B287 scanning barcodes smb/Email

                  While the sample is far from perfect, it's not all that bad.

                  I made a screenshot of it, and dropped it into a free online barcode reader. No issues, including the decimal point.

                  You may want to try doing the same thing. There are tons of sites you can do that on.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 8016
                      #6
                      Re: B287 scanning barcodes smb/Email

                      Originally posted by blinxwap
                      Hi guys i have a problem with a b287 scanning a document containing a barcode scanning smb thru document feeder and from platen glas it does the same , the client says a week ago their drag and drop program on their system accepted the codes until recently the scanned document barcodes is distorted see attached images the barcode lines are not accurate, i have also tested scanning the same documents from different machines and it does the same i tested it on a c558 & B454e, on the b287 i have done gradation cleaned mirrors slit glass platen glass firmware is on w4 i will update to Y0 on my next visit ,Adjusted scanniging settings density etc,would font management utility help , any suggestions wpuld be appreciated thanx [emoji106] [ATTACH]50001[/ATTACH][ATTACH]50002[/ATTACH][ATTACH]50004[/ATTACH]

                      Sent from my SM-A725F using Tapatalk
                      I think you did a great job. The question is why it worked before and now won't. Can you retrieve from them samples when it worked? Any recent updates made on their program?
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • blinxwap
                          Technician

                          50+ Posts
                          • Jun 2020
                          • 80
                          #7
                          Re: B287 scanning barcodes smb/Email

                          Originally posted by tsbservice
                          I think you did a great job. The question is why it worked before and now won't. Can you retrieve from them samples when it worked? Any recent updates made on their program?
                          Could be updates from the program they are using i will try that thanks

                          Sent from my SM-A725F using Tapatalk

                            Comment

                            • blinxwap
                              Technician

                              50+ Posts
                              • Jun 2020
                              • 80
                              #8
                              Re: B287 scanning barcodes smb/Email

                              Originally posted by KenB
                              While the sample is far from perfect, it's not all that bad.

                              I made a screenshot of it, and dropped it into a free online barcode reader. No issues, including the decimal point.

                              You may want to try doing the same thing. There are tons of sites you can do that on.
                              Thanx will try doing that

                              Sent from my SM-A725F using Tapatalk

                                Comment

                                • SalesServiceGuy
                                  Field Supervisor

                                  Site Contributor
                                  5,000+ Posts
                                  • Dec 2009
                                  • 8197
                                  #9
                                  Re: B287 scanning barcodes smb/Email

                                  Originally posted by KenB
                                  While the sample is far from perfect, it's not all that bad.

                                  I made a screenshot of it, and dropped it into a free online barcode reader. No issues, including the decimal point.

                                  You may want to try doing the same thing. There are tons of sites you can do that on.
                                  I saved the JPEG file to my PC and printed it. I then used my handheld scanner to read it. The BarCode is legible and correct.

                                    Comment

                                    • blinxwap
                                      Technician

                                      50+ Posts
                                      • Jun 2020
                                      • 80
                                      #10
                                      Re: B287 scanning barcodes smb/Email

                                      Originally posted by SalesServiceGuy
                                      I saved the JPEG file to my PC and printed it. I then used my handheld scanner to read it. The BarCode is legible and correct.
                                      These are the original scanned and printed images from the B287 see attached pdf could you try scanning those for me would appreciate itA7AH021002729 - 000012352903.pdf

                                      Sent from my SM-A725F using Tapatalk

                                        Comment

                                        • SalesServiceGuy
                                          Field Supervisor

                                          Site Contributor
                                          5,000+ Posts
                                          • Dec 2009
                                          • 8197
                                          #11
                                          Re: B287 scanning barcodes smb/Email

                                          ... the problem might be with the customers software.

                                          You can buy a cheap USB cable scanner on Amazon for $30.00 to prove in front of the customer that the barcodes are legible.

                                            Comment

                                            • blinxwap
                                              Technician

                                              50+ Posts
                                              • Jun 2020
                                              • 80
                                              #12
                                              Re: B287 scanning barcodes smb/Email

                                              I think i have solved this issue scanning the document 300x300dpi greyscale as a tiff file see atteched converted tiff to pdf as a tiff file it doesnt grey out lines letters or digits
                                              Dropbox - tiff before dipsw greyscale(1).pdf - Simplify your life

                                              Sent from my SM-A725F using Tapatalk

                                                Comment

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