Konica Minolta Bizhub C224

[copyman]

However, this problem was happening before he came out and ruined the wand. We were having the issue which is why we called him out in the first place.

Are you going to pay for a service that wasn't completed? Let him take you to court. Show judge samples of before and after service. The judge will see nothing changed and you shouldn't have to pay for something you didn't get!

What really gets me mad is how a "so called" technician can hand the customer a bill for $1500 and machine is same as before they worked on it. Should of just opened his toolcase took a gun out and stole $1500 from you!

[Ziggy]

$90.00 a hour is a cheap hourly rate but if the tech doesn't know what he's doing what good is a low hourly rate. I think the customer needs to find a new service provider

[copyman]

$90.00 a hour is a cheap hourly rate but if the tech doesn't know what he's doing what good is a low hourly rate. I think the customer needs to find a new service provider

Agree it's a low rate, But I think he should pay the customer for on hands training As a tech there has to be a point where you bail out or know when you are in over your head. That decision should be made after an hour or two, not 8 hours! My policy is if I can't repair it I don't charge. Plus I give free estimates. Oh yeah almost forgot, I charge $115 "flat rate". Very rare a call is over 1 hour so basically my fee is $115 an hour. Big companies in my area $150+ "per hour"

[blackcat4866]

Google says it's a mere 35 hour drive, or 2403.1 miles ... um, not that close.

You may need more serious cleaning than just the wand. If it were me, I would remove the transfer belt, drums, and developing units. I have extra large hands which do not fit in the machine, so I would find a friend with small hands to stuff their mitts into the machine to clean those slit glasses with a wooden ruler wrapped in fabric and moistened with glass cleaner or alcohol.

This is what the developing unit looks like. #7 is the developing roller (also called magnetic or mag roller). #2 is the doctor blade which levels off the developer as the roller rotates. I drew an arrow on the illustration, and it fell off the right side of the page, but that's where you'd look at the developer brush (the layer of developer powder on the developing roller). Confusing? Or better?

224e developing unit.jpg
=^..^=

[copyman]

Google says it's a mere 35 hour drive, or 2403.1 miles ... um, not that close.

You may need more serious cleaning than just the wand. If it were me, I would remove the transfer belt, drums, and developing units. I have extra large hands which do not fit in the machine, so I would find a friend with small hands to stuff their mitts into the machine to clean those slit glasses with a wooden ruler wrapped in fabric and moistened with glass cleaner or alcohol.

This is what the developing unit looks like. #7 is the developing roller (also called magnetic or mag roller). #2 is the doctor blade which levels off the developer as the roller rotates. I drew an arrow on the illustration, and it fell off the right side of the page, but that's where you'd look at the developer brush (the layer of developer powder on the developing roller). Confusing? Or better?

224e developing unit.jpg
=^..^=

Good advice BC but keep in mind you are posting to an end user. This might be a lot for them but perhaps they should forward your technical advice to the tech who initially worked on the machine

[Ziggy]

Google says it's a mere 35 hour drive, or 2403.1 miles ... um, not that close.

You may need more serious cleaning than just the wand. If it were me, I would remove the transfer belt, drums, and developing units. I have extra large hands which do not fit in the machine, so I would find a friend with small hands to stuff their mitts into the machine to clean those slit glasses with a wooden ruler wrapped in fabric and moistened with glass cleaner or alcohol.

This is what the developing unit looks like. #7 is the developing roller (also called magnetic or mag roller). #2 is the doctor blade which levels off the developer as the roller rotates. I drew an arrow on the illustration, and it fell off the right side of the page, but that's where you'd look at the developer brush (the layer of developer powder on the developing roller). Confusing? Or better?

224e developing unit.jpg
=^..^=

I agree with copyman, an end user shouldn't be digging that far in to a machine. But even a technician shouldn't be wrapping rags around anything and poking it in to clean the slit glass. It would be best to pull the laser unit and clean it out of the machine.

[Ziggy]

If the customer has already paid the invoice I would give the repair company a call and ask them to make it right or file a case in small claims court to at least get the labor charges back.

[copyman]

Shoot, if he had posted here asking for help instead of end user doing it, we could of helped him out and got him out the door in 2 hours instead of 8

[Duhstracted]

Are you going to pay for a service that wasn't completed? Let him take you to court. Show judge samples of before and after service. The judge will see nothing changed and you shouldn't have to pay for something you didn't get!

What really gets me mad is how a "so called" technician can hand the customer a bill for $1500 and machine is same as before they worked on it. Should of just opened his toolcase took a gun out and stole $1500 from you!

I have not paid the invoice yet, the last email I got from him said he was still working with support to find an answer.

[Duhstracted]

I think it would be best to give this information to a new tech. Anyone have any suggestions for someone in the bay area that they can recommend? I had a really hard time finding this person as we own the machine outright and no one wants to service a machine that they don't have a contract on. Also, you all have been wildly helpful and while I don't think I can fix the machine myself, I feel like a smart monkey using tools with this forum.

[Ziggy]

It might cost more per hour but if you have a Konica Minolta direct dealer in your area that would be the best bet.

https://kmbs.konicaminolta.us/locator/

[Ziggy]

But this machine is obsolete and parts are getting harder to get. It might be in your best interest to get another machine. If you are looking at a used Konica Minolta stay away from anything that ends in i ex c250i, c300i . Machines models that end in 8 are good machines .