C3350 "Failed to Start, Turn Off and On"

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4297
    #1

    C3350 "Failed to Start, Turn Off and On"

    I've seen this message, "Failed to Start, Turn Off and On" on other models but not the C3350. Any one ever see this on C3350 and how to correct it. Some stuff on this forum and google but nothing definitive.

    Thanks in advance
    Tags: c3350, failed, start, turn
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22744
      #2
      Re: C3350 "Failed to Start, Turn Off and On"

      Take a look at the error history in the service mode. There will be an error code.

      If you can, print the management list. It will also have the code.

      Also, in the service mode you can turn OFF the "auto reset of internal errors". Then when the error presents, you'll see the actual error code on the screen. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • femaster
          Service Manager

          1,000+ Posts
          • May 2011
          • 1419
          #3
          Re: C3350 "Failed to Start, Turn Off and On"

          Never seen that message on a C3350, but I have seen it a few times on other, larger, model copiers. The message was always associate with a service code related to the fax board, I think a B004 or B005. I saw it a few times on a copier that didn't have a fax board installed, but had the fax "set" in service mode, and once when the fax board had died. You would get the "Failed to start" error message about a minute or 2 after booting the copier up.

          I looked through the install manual for the fax board (FK-512), and nowhere does it mention needing to "set" the board in service mode on the C3350. The C3350 must just detect that it's there during the boot process. If it has a fax option, re-seat the cables for the fax board and see if the message goes away. If the message doesn't there could be an issue with the fax board. Try removing the fax completely and see if the problem is resolved.

          If the copier doesn't have a fax board, well, I guess that path will be crossed at that time.
          Last edited by femaster; 10-26-2021, 05:01 PM.
          A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
          My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4297
              #4
              Re: C3350 "Failed to Start, Turn Off and On"

              Originally posted by blackcat4866
              Take a look at the error history in the service mode. There will be an error code.

              If you can, print the management list. It will also have the code.

              Also, in the service mode you can turn OFF the "auto reset of internal errors". Then when the error presents, you'll see the actual error code on the screen. =^..^=
              Hey Cat,

              Thanks for this tip to see the service code. Turns out the code was C2558 for the black image unit. Going back with a new "K" Image unit and should be good to go.

              Going to add +1 to your reputation points!

              Thanks again

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22744
                  #5
                  Re: C3350 "Failed to Start, Turn Off and On"

                  Originally posted by copyman
                  Hey Cat,

                  Thanks for this tip to see the service code. Turns out the code was C2558 for the black image unit. Going back with a new "K" Image unit and should be good to go.

                  Going to add +1 to your reputation points!

                  Thanks again
                  Congratulations on your success! =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

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