Office 365 No Longer Works on Bizhub's

[captainrva]

I have seen mixed answers about this but I have a Bizhub 423 that was sending fine up until they dumped TLS 1.0, 1.1 but this MFP has no option to turn on or off the TLS versions. Has anyone had luck with this?

[copier tech]

Re: Office 365 No Longer Works on Bizhub's

I have seen mixed answers about this but I have a Bizhub 423 that was sending fine up until they dumped TLS 1.0, 1.1 but this MFP has no option to turn on or off the TLS versions. Has anyone had luck with this?

Check the firmware notes but this is an old discontinued model now.

[tsbservice]

Re: Office 365 No Longer Works on Bizhub's

Check the firmware notes but this is an old discontinued model now.

Not to mention that thread name is a bit misleading for future reference.

[captainrva]

Re: Office 365 No Longer Works on Bizhub's

Not to mention that thread name is a bit misleading for future reference.

I get what you saying, But I can't get office 365 to work on 3, 4, 4e, or 8 series Bizhubs. It used to work just fine up until the end of october.

[tsbservice]

Re: Office 365 No Longer Works on Bizhub's

Did you follow this guide:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://copytech.info/Help%2520Guides/Scan%2520to%2520Email%2520Office365.pdf&ved=2ahUKEwj10suFw6L0AhW1gv0HHU1GBocQFnoECA4QAQ&usg=AOvVaw333TJ3l_bVnRHlEyywbsXd

Alternatively you can try this setting although I'm not tried it.
Fix Konica Scan to Email Office 365 Issue - LME Services

[captainrva]

Re: Office 365 No Longer Works on Bizhub's

Did you follow this guide:

https://www.google.com/url?sa=t&source=web&rct=j&url=https://copytech.info/Help%2520Guides/Scan%2520to%2520Email%2520Office365.pdf&ved=2ahUKEwj10suFw6L0AhW1gv0HHU1GBocQFnoECA4QAQ&usg=AOvVaw333TJ3l_bVnRHlEyywbsXd

Alternatively you can try this setting although I'm not tried it.
Fix Konica Scan to Email Office 365 Issue - LME Services

The google link is what used to work and the 2nd link is a fix by using a local email server as a pass-through which these customers don't have.

[Synthohol]

Re: Office 365 No Longer Works on Bizhub's

Sent you a PM with the office 365 guide for bizhubs.
Enjoy.

[Blizzoo]

Re: Office 365 No Longer Works on Bizhub's

Maybe a smtp relay may help in this situation?

https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

[femaster]

Re: Office 365 No Longer Works on Bizhub's

We have no issues with 4e and newer models using Office 365. Everything older we had to move over to a Rackspace as they still support the less secure connections. At least for the time being. I can't give you any details as this isn't my area of expertise. Our IT guy hands this side of things...

[kingarthur]

Re: Office 365 No Longer Works on Bizhub's

Not to mention that thread name is a bit misleading for future reference.

I totally agree, the thread name is totally misleading.

the only problems we're getting lately, is a lot of 365 accounts don't have SMTP Authentication turned on, we just pass it back to their IT to sort...

[captainrva]

Re: Office 365 No Longer Works on Bizhub's

We have no issues with 4e and newer models using Office 365. Everything older we had to move over to a Rackspace as they still support the less secure connections. At least for the time being. I can't give you any details as this isn't my area of expertise. Our IT guy hands this side of things...

I spoke with Konica support and they advised me to just upgrade the machine as the 3 series can't support tls 1.2 so I asked them why Gmail still works when they switched to 1.2 years ago and I was told I'm lucky...So I created a free outlook account and put the smtp.office365.com smtp settings in on a 223 I have here and it works just fine. I'm gonna see if this account works for the customer and go from there.

[trscolin]

Re: Office 365 No Longer Works on Bizhub's

Gmail has an option to enable "Less secure app access" which is why gmail works for old machines that don't support modern email security.

[rrrohan]

Re: Office 365 No Longer Works on Bizhub's

My favourite bit is when they don't have IT.

Sent from my Pixel 4 XL using Tapatalk

[shinchan]

Re: Office 365 No Longer Works on Bizhub's

I spoke with Konica support and they advised me to just upgrade the machine as the 3 series can't support tls 1.2 so I asked them why Gmail still works when they switched to 1.2 years ago and I was told I'm lucky...So I created a free outlook account and put the smtp.office365.com smtp settings in on a 223 I have here and it works just fine. I'm gonna see if this account works for the customer and go from there.

or you could use smtp2go.com

you must have a domain and email in that domain. for example admin@captainrva.com

[femaster]

Re: Office 365 No Longer Works on Bizhub's

I spoke with Konica support and they advised me to just upgrade the machine as the 3 series can't support tls 1.2 so I asked them why Gmail still works when they switched to 1.2 years ago and I was told I'm lucky...So I created a free outlook account and put the smtp.office365.com smtp settings in on a 223 I have here and it works just fine. I'm gonna see if this account works for the customer and go from there.

What I've heard from out IT guy is that Microsoft isn't supposed to switch over to TLS1.2 until next year (2022), but apparently some of the servers have already been switched for some reason. We've found that O365 scanning on the older machines is hit and miss, depending on which server the copier gets when it attempts to send the scans. Sometimes it works, sometimes it doesn't.

Exchange Online to Introduce Legacy SMTP Endpoint in 2022 - Office 365 for IT Pros