Konica c224 e can't access service mode

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  • jotunn
    Trusted Tech

    250+ Posts
    • Jan 2010
    • 471

    Originally posted by image_123
    Dear Jotunn
    Please can you help me with reset code for a bizhub 287, I don't remember the password to access the service mode.
    MFP serial number: A7AH001001852
    MAC:00:20:6B:9D:61B
    Request code: FHK3J-6CYES-QKUFU-MQ2JN-ZWQ86-9G8YD-EMRRG-8ZDF5

    Thank you so much
    Wrong date set in the machine.
    The entered CE Password Reset Request Code cannot be used due to the expiration. (MFP date in the code: 2022/12/22)

    However you can try this one:
    SVD8A-X5K94-H78GA-CP2M2-NKLDK-2G8YD-EMRRG-8ZDJP

    If it doesn't work, set proper date and time in your machine and send me new request code.

    --
    Regards
    ?

    Comment

    • RTK
      Junior Member
      • Jul 2024
      • 2

      Hi Jotunn,

      Today I got a KM C364e which was under service contract at the last owner. For that there is activated remote care I now want to disable but I can not get into service mode with standard CE pw.
      Maybe you can help me to reset it?
      SN: A5C1021027585
      MAC: 00-20-6B-97-47-DF
      pw reset request code: Z2MUC-Z2TBC-BWALM-D7TPS-6N8VQ-6G8YD-ENBQG-4ZTBZ

      Thank you in advance!

      Best regards
      Kevin

      Comment

      • jotunn
        Trusted Tech

        250+ Posts
        • Jan 2010
        • 471

        Originally posted by RTK
        Hi Jotunn,

        Today I got a KM C364e which was under service contract at the last owner. For that there is activated remote care I now want to disable but I can not get into service mode with standard CE pw.
        Maybe you can help me to reset it?

        Thank you in advance!

        Best regards
        Kevin
        Reset code for your machine:
        MFP Serial Number A5C1021027585
        Reset Code VN3LZ-RC3BT-HUSHJ-8GYEL-TCRJ3-6G8YD-ENBQG-4ZTDF

        --
        Regards

        Comment

        • RTK
          Junior Member
          • Jul 2024
          • 2

          Hi,
          it works.
          Thank you so much!

          Best regards
          Kevin

          Comment

          • Compvar58
            Junior Member

            Site Contributor
            • Jun 2013
            • 9

            Jotunn if you have time to work through this for me, I also need your help with a CE password reset.
            Attached Files
            Last edited by Compvar58; 08-01-2024, 08:21 PM.

            Comment

            • w4274637
              Junior Member
              • Aug 2024
              • 8

              Originally posted by jotunn

              Reset code for your machine:
              MFP Serial Number A5C1021027585
              Reset Code VN3LZ-RC3BT-HUSHJ-8GYEL-TCRJ3-6G8YD-ENBQG-4ZTDF

              --
              Regards


              We have a printer model BizhubC266I, and the service password may have been maliciously modified, preventing us from logging into CE mode for maintenance. A friend suggested I seek help on a forum, and I've also heard that the reset code can be calculated using the serial number, MAC address, and CE password reset code.

              Our printer serial number is: AAJ1081000628,
              MAC address is: 00:20:6B:EF:48:EC,
              CE password reset request code is: MWP8H-9HH3U-6DEMM-VYRKF-GMWSZ-GG8YD-ENJRG-AZDR3

              Hope you can help me

              Thank you!

              Comment

              • jotunn
                Trusted Tech

                250+ Posts
                • Jan 2010
                • 471

                Originally posted by w4274637



                We have a printer model BizhubC266I, and the service password may have been maliciously modified, preventing us from logging into CE mode for maintenance. A friend suggested I seek help on a forum, and I've also heard that the reset code can be calculated using the serial number, MAC address, and CE password reset code.

                Hope you can help me

                Thank you!
                Reset code for your machine:
                MFP Serial Number AAJ1081000628
                Reset Code ZGPV3-6FHQT-BYKXJ-VUKFZ-GL6PG-6G8YD-ENBQH-AYDNN

                --
                Regards

                Comment

                • w4274637
                  Junior Member
                  • Aug 2024
                  • 8

                  Originally posted by jotunn

                  Reset code for your machine:
                  MFP Serial Number AAJ1081000628
                  Reset Code ZGPV3-6FHQT-BYKXJ-VUKFZ-GL6PG-6G8YD-ENBQH-AYDNN

                  --
                  Regards

                  Woah! I didn't expect to hear from you so soon. Thank you so much

                  Comment

                  • w4274637
                    Junior Member
                    • Aug 2024
                    • 8

                    Originally posted by jotunn

                    Reset code for your machine:
                    MFP Serial Number AAJ1081000628
                    Reset Code ZGPV3-6FHQT-BYKXJ-VUKFZ-GL6PG-6G8YD-ENBQH-AYDNN

                    --
                    Regards
                    I just released the code of the previous two days. I had no idea that the code would change. I'm truly sorry.
                    The current serial number is: AAJ1081000628.
                    The MAC address is: 00:20:6B:EF:48:EC.
                    The CE password reset request code is: STBYL-VV4HN-ER7H6-8PHFJ-M2FTB-KG8YD-ENJRG-EYDRL.

                    Please calculate it for me once again. I would be extremely grateful!

                    Comment

                    • jotunn
                      Trusted Tech

                      250+ Posts
                      • Jan 2010
                      • 471

                      Originally posted by w4274637

                      I just released the code of the previous two days. I had no idea that the code would change. I'm truly sorry.

                      Please calculate it for me once again. I would be extremely grateful!
                      It doesn't matter - codes are valid for a week. Request code is time-based so constantly changes.
                      Previous reset code should work, however below is the new one.

                      MFP Serial Number AAJ1081000628
                      Reset Code A2UQH-YSCLQ-T22CF-3AY46-4TVQE-6G8YD-ENBQH-AYDN3

                      --
                      Regards

                      Comment

                      • w4274637
                        Junior Member
                        • Aug 2024
                        • 8

                        Originally posted by jotunn

                        It doesn't matter - codes are valid for a week. Request code is time-based so constantly changes.
                        Previous reset code should work, however below is the new one.

                        MFP Serial Number AAJ1081000628
                        Reset Code A2UQH-YSCLQ-T22CF-3AY46-4TVQE-6G8YD-ENBQH-AYDN3

                        --
                        Regards
                        Thank you very much indeed

                        Comment

                        • alberto
                          Technician
                          • Oct 2011
                          • 10

                          HelLo Jotunn

                          Can you please help with the following

                          Printer Serial Number A92F321001715
                          MAC Address 00:20:6B:ECA:C4
                          Request Code 4PRUJ-Q5T8L-SWEA8-5BVHX-ZHCL2-2G8YD-ENBQH-AYDNB

                          Thank you very much for your time

                          Comment

                          • jotunn
                            Trusted Tech

                            250+ Posts
                            • Jan 2010
                            • 471

                            Originally posted by alberto
                            HelLo Jotunn

                            Can you please help with the following

                            Thank you very much for your time
                            Reset code for your machine:
                            MFP Serial Number A92F321001715
                            Reset Code SY4XU-HJRAX-RH9SP-4XJHR-CKU3F-SG8YD-ENBQH-AYDR5

                            --
                            Regards

                            Comment

                            • alberto
                              Technician
                              • Oct 2011
                              • 10

                              Worked like a charm!
                              Very grateful to you Jotunn
                              Thanks very much

                              Comment

                              • dangmenghui
                                Junior Member
                                • Aug 2024
                                • 2

                                Dear Jotunn
                                Please help me with reset code for a bizhub C266, I don't remember the password to access the service mode.
                                Serial number: A90G081004390
                                MAC:00:20:6B:BE:0D:49
                                Request code: BSUPQ-RNYTW-77MUM-7NJ6X-N8PL9-WG8YD-ENBQH-AYTHP

                                Thank you so much!

                                Comment

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