Konica c224 e can't access service mode

[JoSer]

Re: Konica c224 e can't access service mode

The reset code resets the password back to the factory default. Yes, there is a way to set the machine up to not request a password, but it does not completely eliminate it. The password would still be required under certain circumstances like entering from the trouble reset screen.

Ah! I forgot to check with the default password. The default password is working in CE menu now. Thank you very much!!

[tulintron]

Re: Konica c224 e can't access service mode

The reset code resets the password back to the factory default. Yes, there is a way to set the machine up to not request a password, but it does not completely eliminate it. The password would still be required under certain circumstances like entering from the trouble reset screen.

Have you tried Clear All Data?

[femaster]

Re: Konica c224 e can't access service mode

Thank you very much! That worked. But unfortunately I switched back from the CE menu and there is still a password set. I thought this code will delete the current password. Is there a way to remove the CE password completely from within the CE menu?

The reset code resets the password back to the factory default. Yes, there is a way to set the machine up to not request a password, but it does not completely eliminate it. The password would still be required under certain circumstances like entering from the trouble reset screen.

[jotunn]

Re: Konica c224 e can't access service mode

I Need your help these are Just the credentials:
Serial Number:A5YN02700057
MAC: 00:20:6B:92:38:34
CE:E6F33-SYW7Z-MEBHR-UDG2U-7C8ZU-GG8YD-EMZRG-AYTTX

Wrong serial number - too short, should be 13 characters long.

Ok, I nailed it.
You missed one "0", so the proper serial number seems to be A5YN027000057

However your code is expired, I need the fresh one...

Failed to verify the CE Password Reset Request Code.
The entered CE Password Reset Request Code cannot be used due to the expiration. (MFP date in the code: 2023/10/19)

[jotunn]

Re: Konica c224 e can't access service mode

Thank you very much! That worked. But unfortunately I switched back from the CE menu and there is still a password set. I thought this code will delete the current password. Is there a way to remove the CE password completely from within the CE menu?
I also got a new code now and cannot enter again:
4HZBW-N65C8-K5WRJ-XZWLZ-JEKJS-CG8YD-EMZRG-AZDL3

The code removes the currently set password and restores the default one (and as a tech, you should know the default password).
It is not possible to remove the password completely - you can only disable CE Authentication in Enhanced Security mode, then the machine will not ask for password anymore.