Konica c224 e can't access service mode

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  • jotunn
    Senior Tech

    500+ Posts
    • Jan 2010
    • 617

    #181
    Re: Konica c224 e can't access service mode

    Originally posted by mitchl
    Hey bro, Merry Christmas, how are things? All 4 series machines should be crushed and replaced immediately, thankful we only have a handful left.
    Yup, we should replace them with buggy i-Series and soon with a brand new Cxx1i series, which is basically the same - to have more work and stupid problems

    Comment

    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 8016

      #182
      Re: Konica c224 e can't access service mode

      Originally posted by jotunn
      Yup, we should replace them with buggy i-Series and soon with a brand new Cxx1i series, which is basically the same - to have more work and stupid problems
      More buggy*... I like them
      Cuz it's a more work for the service and I don't know where is the thin line between user serviceable parts/digital office and toner/sweat and blood.
      I may become harder with the age opposite to the others 😂
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

      Comment

      • jotunn
        Senior Tech

        500+ Posts
        • Jan 2010
        • 617

        #183
        Re: Konica c224 e can't access service mode

        Originally posted by tsbservice
        More buggy*... I like them
        Cuz it's a more work for the service
        Especially if machine is under warranty, so you need to go to this machine and work for free.

        - machine 2 months old, 2.5k prints, not printing cyan, probably toner hopper problem, estimated 4h of wasted time (trip+work)

        - machine not fusing, 3 visits, replaced two fusing units, problem unsolved, customer angry, lawyer, vague KM theory about thermistors, all day in-house testing on brand new machine, why the hell those machines can rise temperatures in idle to over 210 degrees then at work cycle lowers them to 130 degrees, confusion: all those shitty machines can't properly fuse, idea: let's do stupid things, machine started to fuse properly, temperatures stable, customer so far happy, nothing burned, conclusion: machine designed by accountants

        And so on, day by day...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 8016

          #184
          Re: Konica c224 e can't access service mode

          Originally posted by jotunn
          Especially if machine is under warranty, so you need to go to this machine and work for free.

          - machine 2 months old, 2.5k prints, not printing cyan, probably toner hopper problem, estimated 4h of wasted time (trip+work)

          - machine not fusing, 3 visits, replaced two fusing units, problem unsolved, customer angry, lawyer, vague KM theory about thermistors, all day in-house testing on brand new machine, why the hell those machines can rise temperatures in idle to over 210 degrees then at work cycle lowers them to 130 degrees, confusion: all those shitty machines can't properly fuse, idea: let's do stupid things, machine started to fuse properly, temperatures stable, customer so far happy, nothing burned, conclusion: machine designed by accountants

          And so on, day by day...
          Are you thinking your job is too heavy load to bear with .
          Trust me or not I tried something different and it was awfully stupid.
          So welcome to switch to the whatever you want.
          Last edited by tsbservice; 12-14-2023, 07:00 AM. Reason: Spelling
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • reddy
            Junior Member
            • Dec 2023
            • 2

            #185
            Re: Konica c224 e can't access service mode

            Hi,

            I am trying to reset my CE password. Could you please provide us the reset code input. CE code 92729272 worked yesterday but all of a sudden it stopped working today. Thank you very much in advance. Below are the details.

            Printer Serial Number: A5C4011109373
            Mac address 00:20:6B:97:75:64
            CE Password Reset Request Code: 7ENWK-5LEMN-DFTYD-V8JZE-ZBGNQ-6G8YD-EMZRG-8YTJR

            Thank you very much.

            Comment

            • jotunn
              Senior Tech

              500+ Posts
              • Jan 2010
              • 617

              #186
              Re: Konica c224 e can't access service mode

              Originally posted by reddy
              Hi,

              I am trying to reset my CE password. Could you please provide us the reset code input. CE code 92729272 worked yesterday but all of a sudden it stopped working today. Thank you very much in advance. Below are the details.
              Reset code for your machine:
              MFP Serial Number A5C4011109373
              Reset Code 27WRL-WZA2B-4EJQ7-VWC42-43RXJ-WG8YD-EMZRG-8YTJ5

              --
              Regards

              Comment

              • reddy
                Junior Member
                • Dec 2023
                • 2

                #187
                Re: Konica c224 e can't access service mode

                Originally posted by jotunn
                Reset code for your machine:
                MFP Serial Number A5C4011109373
                Reset Code 27WRL-WZA2B-4EJQ7-VWC42-43RXJ-WG8YD-EMZRG-8YTJ5

                --
                Regards

                Thank you very much! I also just want to check to see if you have the latest 224e firmware. Could you please let me know.

                Thank you!

                Comment

                • B0265
                  Senior Tech

                  500+ Posts
                  • Jan 2007
                  • 718

                  #188
                  Re: Konica c224 e can't access service mode

                  Originally posted by jotunn
                  Still the same result
                  I don't know the full story but what I know is that the CPU board was replaced to fix a boot-up problem.
                  Now it shows "enter serial number" so the serial number i wrote is from the label.

                  The product is a Generic (Olivetti labeled) version of the C257i.
                  Attached Files

                  Comment

                  • jotunn
                    Senior Tech

                    500+ Posts
                    • Jan 2010
                    • 617

                    #189
                    Re: Konica c224 e can't access service mode

                    Originally posted by B0265
                    Now it shows "enter serial number" so the serial number i wrote is from the label
                    This is really important information!
                    The request code is generated on the basis of the serial number, among other things - and your serial number is just blank at this moment, as on your photo (not the one, you took from label).
                    That's the reason of errors

                    We can try again, but I need fresh code unfortunately.
                    The entered CE Password Reset Request Code cannot be used due to the expiration. (MFP date in the code: 2023/12/07)

                    Comment

                    • B0265
                      Senior Tech

                      500+ Posts
                      • Jan 2007
                      • 718

                      #190
                      Re: Konica c224 e can't access service mode

                      Here is the new request code.

                      I just noticed that it is the same code even if it was generated 15 minuters ago?
                      Attached Files
                      Last edited by B0265; 12-14-2023, 03:41 PM. Reason: New info

                      Comment

                      • jotunn
                        Senior Tech

                        500+ Posts
                        • Jan 2010
                        • 617

                        #191
                        Re: Konica c224 e can't access service mode

                        Originally posted by B0265
                        Here is the new request code.

                        I just noticed that it is the same code even if it was generated 15 minuters ago?
                        I can't send you a PM - free up space in your inbox

                        Comment

                        • B0265
                          Senior Tech

                          500+ Posts
                          • Jan 2007
                          • 718

                          #192
                          Attached Files

                          Comment

                          • tayfuner58
                            Junior Member
                            • Aug 2023
                            • 5

                            #193
                            Re: Konica c224 e can't access service mode

                            Hello Jotunn, I'm desperate again and need your help again. I have a 360i for which I don't have the password. Can you send me a reset code again? Thank you very much.


                            Serial: AA2J021004007
                            MAC: 00:20:6B:43:4F:47


                            Greetings

                            Comment

                            • Konik
                              Technician
                              • Apr 2020
                              • 16

                              #194
                              Re: Konica c224 e can't access service mode

                              Hello guys.

                              I am an importer of used KM equipment, sometimes also Ricoh, Canon, Kyo.
                              I have a problem with the CE password for Biz C258.
                              Please help.

                              Serial: A7R0027056006
                              Mac: 00:20:6B:41:16:4B
                              Request Code: CKNHR-K44HJ-2YMB5-F4ASP-YJ9FT-WG8YD-EMZRG-EYDHD

                              I remember recovering licenses for the C203 series and then the C220 series in a similar way, until someone came up with a well-known but brilliant method
                              The problem is that license recovery was available to everyone, and CE password recovery is only available to selected people.

                              Thank you in advance.

                              Comment

                              • jotunn
                                Senior Tech

                                500+ Posts
                                • Jan 2010
                                • 617

                                #195
                                Re: Konica c224 e can't access service mode

                                Originally posted by Konik
                                Hello guys.
                                Thank you in advance.
                                Hello,
                                unfortunately your request code is too old. Prepare fresh one, please.

                                Failed to verify the CE Password Reset Request Code.
                                The entered CE Password Reset Request Code cannot be used due to the expiration. (MFP date in the code: 2023/11/03)


                                --
                                Regards

                                Comment

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