Bizhub C224e stuck on 2 bars and start button shining red.

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  • otphas
    Trusted Tech

    Site Contributor
    100+ Posts
    • Aug 2019
    • 117
    #1

    Bizhub C224e stuck on 2 bars and start button shining red.

    Hi Guys,

    C224e stuck on 2 bars, tried to install new SSDB, but not possible to install firmware again stuck on 2 bars. New Ram chip was installed same problem. We disconnect HDD and all peripherals still same. I noticed than on working machine on the mfp board shining 2 led diodes on the top side of the board and 1 led located behind the HDD, on this machine no one led shining. Maybe someone have experience about this led diodes why they dont shine and is it mfp dead or some reason make him to not work.
    Tags: None
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7973
      #2
      This is very good but now old machine.
      They started to experience problems with battery, HDD, SSDB. Now with no leds your MFPB is probably dead. If you changed already new SSDB and you put new MFPB it won't recover data.
      Hard to tell but I would put back original SSDB and try reset tool.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • otphas
          Trusted Tech

          Site Contributor
          100+ Posts
          • Aug 2019
          • 117
          #3
          Old SSDB is back of course, but reset tool will not work, because machine dont start to boot. Also noticed that on service usb when connect usb with led not flashing.

            Comment

            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1482
              #4
              Since it's a 4e-series machine, try to boot into diagnostics. Hold down power button on control panel which turning on the main power switch. It will take a few minutes, but should boot up to the diagnostic screen. If it doesn't boot to diagnostics, take note of all the LED lights (power, data, etc.) and the number of fins. That will tell you are what point the boot process is failing.
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                Comment

                • otphas
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Aug 2019
                  • 117
                  #5
                  We do this, but diagnostic screen never come. Machine freeze on 2 bas/fins and start button shining in red.No other lights shining or flashing.

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7973
                      #6
                      No fans, motors, display black?
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • otphas
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Aug 2019
                          • 117
                          #7
                          From fans and motors coming noise, seems PRCB is ok, the display is on 2 fin!

                            Comment

                            • femaster
                              Service Manager

                              1,000+ Posts
                              • May 2011
                              • 1482
                              #8
                              Originally posted by otphas
                              We do this, but diagnostic screen never come. Machine freeze on 2 bas/fins and start button shining in red.No other lights shining or flashing.
                              Here is the relevant page from the troubleshooting guide. Since it never makes it to the data indicator turning on, your problem will be somewhere between stage 4 and stage 8 in the boot process.

                              image.png
                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7973
                                  #9
                                  This guide is about 8 series. Close enough.
                                  Must be bad MFPB.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • ltdiniz
                                      Supervisor de Campo

                                      Site Contributor
                                      50+ Posts
                                      • Mar 2021
                                      • 92
                                      #10
                                      This week I provided support to a C454e that was stuck in the 2nd tower and would not accept Firmware or Reset tools.
                                      I disconnected all accessories from the Sorter/Fax/Adf equipment and updated the G20-M1 Firmware and the equipment started working normally again.

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