Scan to email

[Esron Thomas]

I think one of the best option you have, given the little information the customer gave you, is to create a new gmail account (using an email address like: customername.scan@gmail.com) and setting it up on the copier.

Everything is free and easy to set up, and you're totally autonomous.

Once you create and setup everything, you'll just have to create the address book with customer's emails.
Naturally, they'll receive scanned files from customername.scan@gmail.com.

Ask your customer if they're okay with that and you'll be done in under 10 minutes.
It can even be a temporary solution, until customer's IT support doesn't give you all the information needed to use their SMTP.

Let me know, if needed, i can write you a step-to-step guide on how to create and set up all you need.

Greetings,
Chris

Thank you I this will help, can assist with the steps please

[copytechman]

Are you unfamiliar with where to input the correct scan to email information in this device via the web interface to make it actually scan to email?

Just asking.
A.

[Esron Thomas]

Are you unfamiliar with where to input the correct scan to email information in this device via the web interface to make it actually scan to email?

Just asking.
A.

I can do that in the machine but I need the steps for creating the new email for the from address, I guess there are a few restrictions? That's why I need few steps

Thank you.

[KMFLT3CH]

If you ask me this is something their IT dept. should be configuring, sounds like you are going in circles and guessing with SMTP settings, etc when that's what they get paid to do - configure scan to email/folder and load print drivers.

If you still want to mess with it, try with a google/gmail account. Do not use your own personal google account. Have the customer create one or I suppose you could do it for them. Leave all the credentials with them. It's not your job to manage their email account. Instructions are below:

Customer Service - Scan to Gmail Using 2 Step Verification and App Password

[Chriss]

Thank you I this will help, can assist with the steps please

You can follow the guide from the link KMFLT3CH provided, these are the steps, and he is totally right: DO NOT USE your own personal account, just create a new one for this purpose.

Just mind that you have to input the generated app password WITHOUT spaces and that the administrator's email from System settings > Machine settings should be the same gmail account you created, otherwise you'll get an authentication error.

Once you generate an App password, you can only see it one time... but if you lose it you can just create a new one and use that on the copier.

As SMTP settings, for gmail, I've always used

Use SSL/TLS -> SSL
Port. no -> 465

Not TLS/587 like in the linked guide.

If you carefully follow the steps I think you won't have problems, otherwise if you get stuck anywhere feel free to ask.

Maybe try that on a copier in your office for internal use, and then redo everything for the customer, it won't take long.

Have a good one

[kingarthur]

Also, if you're going to use Gmail, when you go to put the email address in system settings, you put it in the email under "Administrator Registration" ,put the email where it says "Email Address" but where it says "Input Machine Address", you don't put it where it says "Email Address", you put it where it says "Device Name"

[KMFLT3CH]

...

Good tips.

In the past, SSL port 465 seemed to always work but the last few I've set up for customers would not transmit until I swapped to Start TLS, port 587. OP may want to try one or the other.

Also forgot to mention when you get to the part where you add a phone number to the Google account for the verification code to be sent to, make sure it's a mobile number that can receive text messages. I had a couple that I set up for customers that didn't have the voice call option for the verification code, but maybe they fixed that by now. Again, do not use your personal phone number as this links it to the customers Google account.

[copytechman]

You can follow the guide from the link KMFLT3CH provided, these are the steps, and he is totally right: DO NOT USE your own personal account, just create a new one for this purpose.

Just mind that you have to input the generated app password WITHOUT spaces and that the administrator's email from System settings > Machine settings should be the same gmail account you created, otherwise you'll get an authentication error.

Once you generate an App password, you can only see it one time... but if you lose it you can just create a new one and use that on the copier.

As SMTP settings, for gmail, I've always used

Use SSL/TLS -> SSL
Port. no -> 465

Not TLS/587 like in the linked guide.

If you carefully follow the steps I think you won't have problems, otherwise if you get stuck anywhere feel free to ask.

Maybe try that on a copier in your office for internal use, and then redo everything for the customer, it won't take long.

Have a good one

Funny i have always used 587 and TLS with Gmail.. go figure.
A.