aloud

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  • zezo aloud
    Junior Member
    • Feb 2021
    • 7

    #1

    aloud

    Hello.. the adf is outputting multiple sheets of paper together while copying bizhub 364e..
    I changed the upper and lower pulleys but no change... Please what is the solution.
  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4433

    #2
    Re: aloud

    Did you replace the rollers? Especially the separation roller? Clean or replace paper feed clutch?

    Also check switches on top door of ADF

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22863

      #3
      Re: aloud

      It's very easy to get the separation spring misaligned, there's a bottom post for it to rest upon ... which lets multiple originals feed. I've done it to myself a couple of times. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • zezo aloud
        Junior Member
        • Feb 2021
        • 7

        #4
        Re: aloud

        Originally posted by copyman
        Did you replace the rollers? Especially the separation roller? Clean or replace paper feed clutch?

        Also check switches on top door of ADF
        Yes, I changed all the pulleys, but I didn't know what the feed clutch you mean? If you have a picture of him I would be grateful to you brother.

        Comment

        • zezo aloud
          Junior Member
          • Feb 2021
          • 7

          #5
          Re: aloud

          4.jpg3.jpg
          Originally posted by blackcat4866
          It's very easy to get the separation spring misaligned, there's a bottom post for it to rest upon ... which lets multiple originals feed. I've done it to myself a couple of times. =^..^=
          Where is the spring or clutch in the picture?

          Comment

          • tulintron
            Senior Tech

            Site Contributor
            500+ Posts
            • Jul 2014
            • 664

            #6
            Re: aloud

            Originally posted by zezo aloud
            [ATTACH=CONFIG]52892[/ATTACH][ATTACH=CONFIG]52893[/ATTACH]

            Where is the spring or clutch in the picture?
            It's below the separation rollerBlack Cat 4866 Merits
            https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22863

              #7
              Re: aloud

              After you remove the separation roller you can see the spring ... underneath. =^..^=
              Attached Files
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • zezo aloud
                Junior Member
                • Feb 2021
                • 7

                #8
                Re: aloud

                Originally posted by blackcat4866
                After you remove the separation roller you can see the spring ... underneath. =^..^=
                I changed the pulley, but returned the old spring. I will change the spring and hope that is the cause of the problem.

                Comment

                • mascan42
                  Trusted Tech

                  250+ Posts
                  • Oct 2008
                  • 480

                  #9
                  Re: aloud

                  On rare occasions, I've actually had to cut a couple of turns off that spring to get the proper pressure. But make sure you have a spare with you in case you overdo it.

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22863

                    #10
                    Re: aloud

                    Originally posted by zezo aloud
                    I changed the pulley, but returned the old spring. I will change the spring and hope that is the cause of the problem.
                    I find it in interesting that you persist in misunderstanding my statements. There usually is nothing wrong with the spring, it is just installed incorrectly ... not onto the lower post. But if it helps you install the spring correctly, then please, order another one. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

                    • zezo aloud
                      Junior Member
                      • Feb 2021
                      • 7

                      #11
                      Re: aloud

                      Originally posted by blackcat4866
                      I find it in interesting that you persist in misunderstanding my statements. There usually is nothing wrong with the spring, it is just installed incorrectly ... not onto the lower post. But if it helps you install the spring correctly, then please, order another one. =^..^=
                      Sorry if I bothered you.. but I think the spring is in place as in the picture, so I thought the problem might be with the spring being weak. Thanks for your info anyway.277831160_375726717809052_8381350039924948162_n.jpg

                      Comment

                      • Gift
                        Service Manager

                        1,000+ Posts
                        • Mar 2011
                        • 2439

                        #12
                        Re: aloud

                        Hard to judge from the image but the sep roller appears a little "wasted" to me and the spring like as if somebody has tempered with it.

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22863

                          #13
                          Re: aloud

                          The spring is in place correctly. I agree that that separation roller looks extremely worn smooth. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                          Comment

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