C220 trouble code C-C181 after moving the machine across the office

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  • RGIMBLETT
    Junior Member
    • Jun 2019
    • 5

    C220 trouble code C-C181 after moving the machine across the office

    Hi,

    I have an INEO +220 which I believe is a rebadged Bixhub C220 machine. It's been working fine for many many years. Yesterday I had to unplug it and move it 30 metres across the office. Plugged it in again and after the usual warm up it shows C-C181 error.

    I've searched this forum and google, found similar error code where the recommendation was to update firmware.
    I've tried the "hold the Utility button on startup" process to reset the error code, but it comes back on restart.
    I've entered service mode and can see all the firmware versions listed. Because the copier boots, I can navigate the service menu and see all firmware listed suggests there's no issue with the OS / firmware (to me at least)

    I've removed the rear cover to check the daughter boards etc are firmly seated. No resolution there.

    Is it possible there's a flat battery so when I unplugged from mains for 5 minutes some data on a storage chip got wiped?
    Appreciate any help and if firmware is the tip, any leads on where to obtain it. Is the Ineo firmware different from the Konica Minolta firmware?

    The firmware versions I have are shown here.

    IMG_7441_small.jpg
  • emujo2
    Service Manager

    1,000+ Posts
    • Mar 2017
    • 1580

    #2
    Re: C220 trouble code C-C181 after moving the machine across the office

    Your little trip across the room has disconnected something..I would remove the covers and pull/reinsert every connection on the main and PCRB..The only other thing I can think of is someone pulled the plug while print data was sending..If you truly moved it a few feet and not over thresholds, grout lines, sidewalk ect..Then it may just be you got really unlucky and the board was damaged at turn on..I do have one other idea..The backup battery is dead..you've had this thing on AC power for 10 years..fully removing all power allowed the RAM settings to be cleared. You might be able to check this by going into F/W update and checking the model/version set..E

    Comment

    • Albonline
      Service Manager

      1,000+ Posts
      • Sep 2008
      • 1098

      #3
      Re: C220 trouble code C-C181 after moving the machine across the office

      Originally posted by RGIMBLETT
      Hi,

      I have an INEO +220 which I believe is a rebadged Bixhub C220 machine. It's been working fine for many many years. Yesterday I had to unplug it and move it 30 metres across the office. Plugged it in again and after the usual warm up it shows C-C181 error.

      I've searched this forum and google, found similar error code where the recommendation was to update firmware.
      I've tried the "hold the Utility button on startup" process to reset the error code, but it comes back on restart.
      I've entered service mode and can see all the firmware versions listed. Because the copier boots, I can navigate the service menu and see all firmware listed suggests there's no issue with the OS / firmware (to me at least)

      I've removed the rear cover to check the daughter boards etc are firmly seated. No resolution there.

      Is it possible there's a flat battery so when I unplugged from mains for 5 minutes some data on a storage chip got wiped?
      Appreciate any help and if firmware is the tip, any leads on where to obtain it. Is the Ineo firmware different from the Konica Minolta firmware?

      The firmware versions I have are shown here.

      [ATTACH=CONFIG]53270[/ATTACH]

      the battery went dead. must be real bad not to last 5 minutes.

      Comment

      • RGIMBLETT
        Junior Member
        • Jun 2019
        • 5

        #4
        Re: C220 trouble code C-C181 after moving the machine across the office

        Originally posted by Albonline
        the battery went dead. must be real bad not to last 5 minutes.
        We're running the machine until it's no longer viable to control costs. The battery is probably original since 2011.
        Do you think a dead battery is the likely cause, and if so is renewed firmware the solution or is it some other settings that would have been wiped and need restoration?

        Comment

        • RGIMBLETT
          Junior Member
          • Jun 2019
          • 5

          #5
          Re: C220 trouble code C-C181 after moving the machine across the office

          Originally posted by emujo2
          Your little trip across the room has disconnected something..I would remove the covers and pull/reinsert every connection on the main and PCRB..The only other thing I can think of is someone pulled the plug while print data was sending..If you truly moved it a few feet and not over thresholds, grout lines, sidewalk ect..Then it may just be you got really unlucky and the board was damaged at turn on..I do have one other idea..The backup battery is dead..you've had this thing on AC power for 10 years..fully removing all power allowed the RAM settings to be cleared. You might be able to check this by going into F/W update and checking the model/version set..E
          Thanks for the thoughts. It was a smooth trip across carpet so I'm surprised something has disconnected BUT since I have a problem that's a possibility. In my original post I include a photo of the Firmware setting page on the machine, is this what you meant about checking the model/version?

          Comment

          • Albonline
            Service Manager

            1,000+ Posts
            • Sep 2008
            • 1098

            #6
            Re: C220 trouble code C-C181 after moving the machine across the office

            Originally posted by RGIMBLETT
            We're running the machine until it's no longer viable to control costs. The battery is probably original since 2011.
            Do you think a dead battery is the likely cause, and if so is renewed firmware the solution or is it some other settings that would have been wiped and need restoration?
            yes the code refers to the nrb ,witch is the battery board.

            Comment

            • kingarthur
              Service Manager

              1,000+ Posts
              • Feb 2008
              • 1187

              #7
              Re: C220 trouble code C-C181 after moving the machine across the office

              Originally posted by RGIMBLETT
              We're running the machine until it's no longer viable to control costs. The battery is probably original since 2011.
              Do you think a dead battery is the likely cause, and if so is renewed firmware the solution or is it some other settings that would have been wiped and need restoration?

              I think that time may have arrived.....
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

              Comment

              • RGIMBLETT
                Junior Member
                • Jun 2019
                • 5

                #8
                Re: C220 trouble code C-C181 after moving the machine across the office

                Can anyone suggest where I can get hold of the firmware for this machine Ineo +220 or Konica Minolta Bizhub C220, for free or for a small fee whatever.
                I've tried to contact "copierfirmware.co.uk" without response.

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7572

                  #9
                  Re: C220 trouble code C-C181 after moving the machine across the office

                  Originally posted by RGIMBLETT
                  Can anyone suggest where I can get hold of the firmware for this machine Ineo +220 or Konica Minolta Bizhub C220, for free or for a small fee whatever.
                  I've tried to contact "copierfirmware.co.uk" without response.
                  I'm sure that becoming a Contributor here will work its magic.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                  Comment

                  • RGIMBLETT
                    Junior Member
                    • Jun 2019
                    • 5

                    #10
                    Re: C220 trouble code C-C181 after moving the machine across the office

                    ****RESOLVED****

                    To confirm an update of the firmware resolved the C-C181 trouble code issue with this machine. There was no need to resort the the NVRAM reset procedure.

                    Thanks all who offered advice and assistance here.
                    cheers,
                    Robin

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 7879

                      #11
                      Re: C220 trouble code C-C181 after moving the machine across the office

                      Originally posted by RGIMBLETT
                      ****RESOLVED****

                      To confirm an update of the firmware resolved the C-C181 trouble code issue with this machine. There was no need to resort the the NVRAM reset procedure.

                      Thanks all who offered advice and assistance here.
                      cheers,
                      Robin

                      Happy we were able to assist.

                      Printer & Copier Firmware - www.printerfirmware.co.uk

                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk

                      Comment

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