C658 - Count Info

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  • Kenny
    Senior Tech

    Site Contributor
    500+ Posts
    • Jun 2009
    • 517
    #1

    C658 - Count Info

    Hi guys,

    one of our engineers has managed to wipe the count info, serial number etc... on a konica minolta c658! is there anyway to get that info back??

    dont want to explain what he did just in case others would try to replicate it
    Tags: back, c658, count, explain, info
    • Gift
      Service Manager

      1,000+ Posts
      • Mar 2011
      • 2458
      #2
      Re: C658 - Count Info

      Probably not unless this happened during improper replacement handling with controller board / ssd board (like replacing everythign at the same time). We had cases with the xx4e series and data loss due to an empty battery - there was no chance to get the data back.

        Comment

        • techsxge
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2022
          • 660
          #3
          Re: C658 - Count Info

          Originally posted by Kenny
          Hi guys,

          one of our engineers has managed to wipe the count info, serial number etc... on a konica minolta c658! is there anyway to get that info back??

          dont want to explain what he did just in case others would try to replicate it

          So there is nothing in Service mode under Counter -> Counter of Each Mode, Counter -> Maintenance, Counter -> Life, System 1 -> Serial Number? If you print a counter info sheet, can you see a serial number there? If so, you could get back installed i-option licenses via the license manager. I suppose your counter is lost tho.


          Can you PM me what he did exactly so i can test it out? I have spare machines that wont print anymore and would like to see myself.

            Comment

            • dirtyfingers
              Technician
              • Sep 2013
              • 35
              #4
              Re: C658 - Count Info

              Serial number can be entered in service mode
              Total counters can not be changed or edited , but machine should still go

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4617
                  #5
                  Re: C658 - Count Info

                  It's very hard to lose all counters. Info is kept in 3 different places in copier.

                  What exactly did tech do to lose the counts? Not sure why you think it has to be kept secret, NO tech on this forum in their right mind would duplicate it. Most here are qualified techs and not stupid like the engineer that did this!
                  Last edited by copyman; 07-10-2022, 03:27 PM.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22997
                      #6
                      Re: C658 - Count Info

                      Originally posted by copyman
                      It's very hard to lose all counters. Info is kept in 3 different places in copier.

                      What exactly did tech do to lose the counts? Not sure why you think any tech on this forum in their right mind would duplicate it. Most here are qualified techs and not stupid like the engineer that did this!
                      =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 8132
                          #7
                          Re: C658 - Count Info

                          Originally posted by Kenny
                          Hi guys,

                          one of our engineers has managed to wipe the count info, serial number etc... on a konica minolta c658! is there anyway to get that info back??

                          dont want to explain what he did just in case others would try to replicate it
                          If you could explain exactly what your tech did that will help us understand how to reverse the issue if possible.

                          I would start by fitting all boards replaced back to the device (if any) then re-enter the correct serial number.
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                          โ€‹

                            Comment

                            • emujo2
                              Service Manager

                              1,000+ Posts
                              • Mar 2017
                              • 1580
                              #8
                              Re: C658 - Count Info

                              maybe posting the way the counters were reset is not such a good idea..How many posts have been from low brow types asking how to reset the meters for their re sale equipment..Maybe just PM the person that helps you..E

                                Comment

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