Anyone had an issue where market place is not present? IWS in on, firmware and soft switches are up to date and correct (172 and 25). Market place is not present under registered APPS..We tried to use the marketplace install tool, but no joy..It looks like this particular model does not support the installer. SSD has no idea..Hoping someone has seen this. E
C3350i and marketplace
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Re: C3350i and marketplace
I've removed Marketplace from plenty of those C3350i series. We have a customer that runs PaperCut that insists that it interferes with the PaperCut installation. I've become fairly adept at removing it.
Perhaps it's an early release machine that did not get the installation. Is the firmware up to date? =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: C3350i and marketplace
Yes..the option is there, but when you enable, restart, after a few min it says "can't connect to marketplace" and throws a 0015 error. We have several other of these and other i series on the same network segment that are functioning fine. Tech can get to the internet when connected to the same port, and Vcare is working..Seems like the issue the APP cannot reach marketplace to either install or update. Unfortunately we are trying to add a onedrive app so we have to get it working. Thanks for any input..E
Edit...Tech did replace the baseboard..this changes the MAC address and requires a procedure to be performed and LMS updated..This is probably what the issue is..The tech is unable to get into HTTPS://XXX to get a request code. We are gonna try a new cert and SSL/TLS settings next week to see if this resolves the issue.Comment
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Re: C3350i and marketplace
What a waste of time and money on such mangy machine. Is the marketplace enabled under IWS?
Can you initialize all and start setup from the beginning?A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.Comment
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Re: C3350i and marketplace
It's interesting you mention the S/N's We haev verified that the machine's S/N is correct, A93Exxxxxxxxx, but LMS says its AC7XXXXXXXXXXX. I wonder if a wrong ADF or Scanner S/N is causing this..Will check as we have not made any progress.Comment
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Re: C3350i and marketplace
did you reset the base board before you booted the machine up ? the sn differences signify two different speed units. (you would have to have put the id board in with the base to end up with what you say is happening).Comment
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Re: C3350i and marketplace
Does it show a license management error any where? Try the old SN hack on it and change the serial back again. As far as I understand that will still work on the newer machines.
Sure the board replacement procedure was followed correctly?WhateverComment
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