Konica Minolta c308 address book icon missing on main display.

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  • COPIERMAN
    Senior Tech

    500+ Posts
    • Jun 2009
    • 553

    Konica Minolta c308 address book icon missing on main display.

    I have an off lease c308 hard drive was missing. I reinstall hard drive and did a physical format and local format. Then update firmware and movie data. I have done an initialization and clear data and then turn back on hard drive and reinstall firmware and movie data again. When it boots up everything comes up except the address book icon. I have look at the administrator settings /system setting/custom display settings/main menu default settings and if I turn one on there is no address book selection.

    Can someone tell me what i am looking for to turn on address book icon
    Thanks
  • Lync
    Technician
    • Feb 2016
    • 47

    #2
    Re: Konica Minolta c308 address book icon missing on main display.

    Originally posted by COPIERMAN
    I have an off lease c308 hard drive was missing. I reinstall hard drive and did a physical format and local format. Then update firmware and movie data. I have done an initialization and clear data and then turn back on hard drive and reinstall firmware and movie data again. When it boots up everything comes up except the address book icon. I have look at the administrator settings /system setting/custom display settings/main menu default settings and if I turn one on there is no address book selection.

    Can someone tell me what i am looking for to turn on address book icon
    Thanks
    If it had a vendor/key counter previously installed on it, make sure software switch 35 is set to 0.

    Software Switch 35 enabled has the following description:
    Fax/Scan button and Box button are not available while a key counter is not connected

    I don't know if this will fix it, but worth a try.

    Lync

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    • COPIERMAN
      Senior Tech

      500+ Posts
      • Jun 2009
      • 553

      #3
      Re: Konica Minolta c308 address book icon missing on main display.

      Originally posted by Lync
      If it had a vendor/key counter previously installed on it, make sure software switch 35 is set to 0.

      Software Switch 35 enabled has the following description:
      Fax/Scan button and Box button are not available while a key counter is not connected

      I don't know if this will fix it, but worth a try.

      Lync
      Thanks for the information but both Fax/Scan icon and Box Button icon are both display and if I press Fax /Scan icon I can see address book. just not on the main display.

      Comment

      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7565

        #4
        Re: Konica Minolta c308 address book icon missing on main display.

        Does it have it from web connection?
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • COPIERMAN
          Senior Tech

          500+ Posts
          • Jun 2009
          • 553

          #5
          Re: Konica Minolta c308 address book icon missing on main display.

          Originally posted by tsbservice
          Does it have it from web connection?
          even in web monitor that function is not available to add address book.

          Comment

          • Synthohol
            Certified Konica Expert

            Site Contributor
            5,000+ Posts
            • Mar 2016
            • 5385

            #6
            Re: Konica Minolta c308 address book icon missing on main display.

            in service mode, what is the HDD vacant space? its under memory hdd check.
            is there a fax on this machine?
            We know a thing or two because we've seen a thing or two.
            The medication helps though...

            Comment

            • femaster
              Service Manager

              1,000+ Posts
              • May 2011
              • 1378

              #7
              Re: Konica Minolta c308 address book icon missing on main display.

              Originally posted by COPIERMAN
              Thanks for the information but both Fax/Scan icon and Box Button icon are both display and if I press Fax /Scan icon I can see address book. just not on the main display.
              Are you talking on the main menu display screen? If so, that can be added using the Custom Display Settings.

              -> Utility -> Administrator Settings -> System Settings -> Custom Display Settings -> Main Menu Default Settings.
              - Select an empty button slot and choose Address Book as the shortcut key.

              Descriptions of Functions / Utility Keys
              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

              Comment

              • COPIERMAN
                Senior Tech

                500+ Posts
                • Jun 2009
                • 553

                #8
                Re: Konica Minolta c308 address book icon missing on main display.

                still working on problem when i find out how to resolve will let every know. I have done everything i can think of. wonder if it is a software sw setting.

                One more thing along with address book icon missing on display and where you go into function and custom display no address book in that section. I cannot do scan to folder says server not found. I can-do scan to email.

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5385

                  #9
                  Re: Konica Minolta c308 address book icon missing on main display.

                  is smb on? or is an authentication device preventing it?

                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • COPIERMAN
                    Senior Tech

                    500+ Posts
                    • Jun 2009
                    • 553

                    #10
                    Re: Konica Minolta c308 address book icon missing on main display.

                    i found that if you upgrade firmware that there are things that have to be change in the soft switch area. firmware is A7PU0Y0-F000-G00-W4 sw25 set to B0

                    that gave me address book Icon back on main screen. Now i just have to figure out the scan to folder problem not seeing sever error 107 possibly same problem a sw not set properly.

                    Comment

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