Konica Minolta Bizhub C250i market place

[Alex1]

I have a Konica Minolta Bizhub C250i and wanting to reset the market place for a new customer to use it to be able to scan to email using office 365 apparently there's a app on market place which supports office 365, any help with the reset us appropriated.

[Synthohol]

Re: Konica Minolta Bizhub C250i market place

the i series supports O365, no app needed.

[Alex1]

Re: Konica Minolta Bizhub C250i market place

the i series supports O365, no app needed.

Yes I am aware of that but the customer is wanting to use konica market place and the serial number is registered to another account l. Is there a way to reregister the serial number from the existing account to a new account?

[rrrohan]

Re: Konica Minolta Bizhub C250i market place

whats marketplace got to do with simply emailing via office365.

Im guessing you want to scan to SharePoint as that would make more sense

[Alex1]

Re: Konica Minolta Bizhub C250i market place

whats marketplace got to do with simply emailing via office365.

Im guessing you want to scan to SharePoint as that would make more sense

Yes correct that's what the customer is requesting

[rrrohan]

Re: Konica Minolta Bizhub C250i market place

dont make same mistake as me and get SharePoint. 99% of customers these days actually need SharePoint Online.

[kingarthur]

Re: Konica Minolta Bizhub C250i market place

Yes I am aware of that but the customer is wanting to use konica market place and the serial number is registered to another account l. Is there a way to reregister the serial number from the existing account to a new account?

As far as I'm aware, the previous owner needs to remove it from their account - probably should've been done before they gave it back

[emujo2]

Re: Konica Minolta Bizhub C250i market place

I'm a little confused..is the App already loaded into the marketplace?

Here's what you should be doing..
1. The customer needs to create a marketplace account.
2. The customer needs to purchase the required app.
3. You would log into the marketplace with the new account info.
4. Go to purchased tab and download.
5. Configure App in marketplace
6. Sign into app after launching. You must have an established account to use..

[Alex1]

Re: Konica Minolta Bizhub C250i market place

As far as I'm aware, the previous owner needs to remove it from their account - probably should've been done before they gave it back

I thought maybe it's something that can be reset, then set up to the new customer, however the serial number being registered to the existing account it can't be done.

[rrrohan]

Re: Konica Minolta Bizhub C250i market place

As far as I'm aware, the previous owner needs to remove it from their account - probably should've been done before they gave it back

does it link to a account? i thought it just connected to what ever marketplace account signed into it. ive logged in to 2 separate accounts of marketplace on one device with no problems

[Alex1]

Re: Konica Minolta Bizhub C250i market place

does it link to a account? i thought it just connected to what ever marketplace account signed into it. ive logged in to 2 separate accounts of marketplace on one device with no problems

It keeps saying can't connec, to check network connection however it's got a ethernet cable plugged into it.

[Synthohol]

Re: Konica Minolta Bizhub C250i market place

you need a good gateway and DNS to reach the outside world.
in admin mode in network you can ping like google.com or msn or some other live site. if ping fails that machine is not on the internet. intranet maybe but not allowed outside the IP range.

[Alex1]

Re: Konica Minolta Bizhub C250i market place

you need a good gateway and DNS to reach the outside world.
in admin mode in network you can ping like google.com or msn or some other live site. if ping fails that machine is not on the internet. intranet maybe but not allowed outside the IP range.

It was giving the same message in my workshop and at the customer's site when ever I select the marketplace app on the home screen.

[Synthohol]

Re: Konica Minolta Bizhub C250i market place

thank you however that wont answer my question.
have you checked gateway and DNS and ping'd an outside web address successfully?
if not, id start there.
shotgun approach-->do a network initialization and use DHCP to verify connection to the outside world by pinging a web address in admin mode successfully.

[Alex1]

Re: Konica Minolta Bizhub C250i market place

thank you however that wont answer my question.
have you checked gateway and DNS and ping'd an outside web address successfully?
if not, id start there.
shotgun approach-->do a network initialization and use DHCP to verify connection to the outside world by pinging a web address in admin mode successfully.

I'll give it a go and test the network however I think the network is fine. I'll let you know.