Konica Minolta Bizhub C250i market place

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  • Alex1
    Trusted Tech
    Site Contributor
    250+ Posts
    • Oct 2012
    • 285

    Konica Minolta Bizhub C250i market place

    I have a Konica Minolta Bizhub C250i and wanting to reset the market place for a new customer to use it to be able to scan to email using office 365 apparently there's a app on market place which supports office 365, any help with the reset us appropriated.
  • Synthohol
    Certified Konica Expert
    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5164

    #2
    Re: Konica Minolta Bizhub C250i market place

    the i series supports O365, no app needed.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

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    • Alex1
      Trusted Tech
      Site Contributor
      250+ Posts
      • Oct 2012
      • 285

      #3
      Re: Konica Minolta Bizhub C250i market place

      Originally posted by Synthohol
      the i series supports O365, no app needed.
      Yes I am aware of that but the customer is wanting to use konica market place and the serial number is registered to another account l. Is there a way to reregister the serial number from the existing account to a new account?

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      • rrrohan
        Service Manager
        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1965

        #4
        Re: Konica Minolta Bizhub C250i market place

        whats marketplace got to do with simply emailing via office365.

        Im guessing you want to scan to SharePoint as that would make more sense

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        • Alex1
          Trusted Tech
          Site Contributor
          250+ Posts
          • Oct 2012
          • 285

          #5
          Re: Konica Minolta Bizhub C250i market place

          Originally posted by rrrohan
          whats marketplace got to do with simply emailing via office365.

          Im guessing you want to scan to SharePoint as that would make more sense

          Yes correct that's what the customer is requesting

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          • rrrohan
            Service Manager
            Site Contributor
            1,000+ Posts
            • Sep 2011
            • 1965

            #6
            Re: Konica Minolta Bizhub C250i market place

            dont make same mistake as me and get SharePoint. 99% of customers these days actually need SharePoint Online.

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            • kingarthur
              Service Manager
              1,000+ Posts
              • Feb 2008
              • 1149

              #7
              Re: Konica Minolta Bizhub C250i market place

              Originally posted by Alex1
              Yes I am aware of that but the customer is wanting to use konica market place and the serial number is registered to another account l. Is there a way to reregister the serial number from the existing account to a new account?

              As far as I'm aware, the previous owner needs to remove it from their account - probably should've been done before they gave it back
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

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              • emujo2
                Service Manager
                1,000+ Posts
                • Mar 2017
                • 1578

                #8
                Re: Konica Minolta Bizhub C250i market place

                I'm a little confused..is the App already loaded into the marketplace?

                Here's what you should be doing..
                1. The customer needs to create a marketplace account.
                2. The customer needs to purchase the required app.
                3. You would log into the marketplace with the new account info.
                4. Go to purchased tab and download.
                5. Configure App in marketplace
                6. Sign into app after launching. You must have an established account to use..

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                • Alex1
                  Trusted Tech
                  Site Contributor
                  250+ Posts
                  • Oct 2012
                  • 285

                  #9
                  Re: Konica Minolta Bizhub C250i market place

                  Originally posted by kingarthur
                  As far as I'm aware, the previous owner needs to remove it from their account - probably should've been done before they gave it back

                  I thought maybe it's something that can be reset, then set up to the new customer, however the serial number being registered to the existing account it can't be done.

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                  • rrrohan
                    Service Manager
                    Site Contributor
                    1,000+ Posts
                    • Sep 2011
                    • 1965

                    #10
                    Re: Konica Minolta Bizhub C250i market place

                    Originally posted by kingarthur
                    As far as I'm aware, the previous owner needs to remove it from their account - probably should've been done before they gave it back

                    does it link to a account? i thought it just connected to what ever marketplace account signed into it. ive logged in to 2 separate accounts of marketplace on one device with no problems

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                    • Alex1
                      Trusted Tech
                      Site Contributor
                      250+ Posts
                      • Oct 2012
                      • 285

                      #11
                      Re: Konica Minolta Bizhub C250i market place

                      Originally posted by rrrohan
                      does it link to a account? i thought it just connected to what ever marketplace account signed into it. ive logged in to 2 separate accounts of marketplace on one device with no problems
                      It keeps saying can't connec, to check network connection however it's got a ethernet cable plugged into it.

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                      • Synthohol
                        Certified Konica Expert
                        Site Contributor
                        5,000+ Posts
                        • Mar 2016
                        • 5164

                        #12
                        Re: Konica Minolta Bizhub C250i market place

                        you need a good gateway and DNS to reach the outside world.
                        in admin mode in network you can ping like google.com or msn or some other live site. if ping fails that machine is not on the internet. intranet maybe but not allowed outside the IP range.
                        We know a thing or two because we've seen a thing or two.
                        The medication helps though...

                        Comment

                        • Alex1
                          Trusted Tech
                          Site Contributor
                          250+ Posts
                          • Oct 2012
                          • 285

                          #13
                          Re: Konica Minolta Bizhub C250i market place

                          Originally posted by Synthohol
                          you need a good gateway and DNS to reach the outside world.
                          in admin mode in network you can ping like google.com or msn or some other live site. if ping fails that machine is not on the internet. intranet maybe but not allowed outside the IP range.
                          It was giving the same message in my workshop and at the customer's site when ever I select the marketplace app on the home screen.

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                          • Synthohol
                            Certified Konica Expert
                            Site Contributor
                            5,000+ Posts
                            • Mar 2016
                            • 5164

                            #14
                            Re: Konica Minolta Bizhub C250i market place

                            thank you however that wont answer my question.
                            have you checked gateway and DNS and ping'd an outside web address successfully?
                            if not, id start there.
                            shotgun approach-->do a network initialization and use DHCP to verify connection to the outside world by pinging a web address in admin mode successfully.
                            We know a thing or two because we've seen a thing or two.
                            The medication helps though...

                            Comment

                            • Alex1
                              Trusted Tech
                              Site Contributor
                              250+ Posts
                              • Oct 2012
                              • 285

                              #15
                              Re: Konica Minolta Bizhub C250i market place

                              Originally posted by Synthohol
                              thank you however that wont answer my question.
                              have you checked gateway and DNS and ping'd an outside web address successfully?
                              if not, id start there.
                              shotgun approach-->do a network initialization and use DHCP to verify connection to the outside world by pinging a web address in admin mode successfully.
                              I'll give it a go and test the network however I think the network is fine. I'll let you know.

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