c500 can't identified Creo IC-301

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  • kmcopytech
    Trusted Tech

    100+ Posts
    • Dec 2007
    • 141
    #1

    c500 can't identified Creo IC-301

    Creo IC-301 is connected C500 host,
    Turning On the IC-301 Print Controller and C500.
    Press "print button" can't display printer screen...??

    Any help...
    Thanks!

    My E-mail: kmcopytech@gmail.com
    Tags: c500, creo, ect, ic301, print controller, scan destinations
    • random
      #2
      If your talking about the print button on the copier, then no you won't see anything. This controller is supposed to have a screen, keyboard and mouse. If you press the scan button you should see 3 scan destinations.

        Comment

        • kmcopytech
          Trusted Tech

          100+ Posts
          • Dec 2007
          • 141
          #3
          Creo IC-301 is connected C500 host,
          Turning On the IC-301 Print Controller and C500.

          1\C500 host can't display the status of print controller???
          2\Print Creo IC-301 test page after,C500 host didn't respond.
          3\Press "print button" can't display printer screen...??

          Any advices and helps!!!

          Thnks!

          Jack

            Comment

            • buster68
              Trusted Tech

              100+ Posts
              • Nov 2008
              • 181
              #4
              Make sure that the C500 has firmware version 14-CNU0.

              You may have to reboot the copier and the Creo several times before they connect. Touching the printer button on the copier will not show you anything, the creo is a completely different from the fiery.

                Comment

                • Specilist KVN
                  Technician

                  50+ Posts
                  • Sep 2008
                  • 79
                  #5
                  Originally posted by buster68
                  Make sure that the C500 has firmware version 14-CNU0.

                  You may have to reboot the copier and the Creo several times before they connect. Touching the printer button on the copier will not show you anything, the creo is a completely different from the fiery.
                  Yes, and make sure the C500 is FULLY booted up before you boot up the Creo.
                  Also check the cable, the connecting on that model is not the most "reliable".

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