Bizhub 501 printing issue

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  • BIG PAPA
    Da Boss

    100+ Posts
    • Jan 2010
    • 234

    [Misc] Bizhub 501 printing issue

    We have a bizhub 501 installed at a Ford dealer. It is networked and functioning. However when they print reports from their Ford Software the Data in the tables does not line up with the column headers. We have tried PCL and PS drivers, RAW and LPR settings. Used a generic HP driver(which worked with their older Savin). We also had a loaner Copystar that had the same issue. The print screen before sending looks correct. Tech support thus far has not yeilded anything useful.
    sigpic
  • nightshade
    Chromographic Supremesist

    100+ Posts
    • May 2007
    • 158

    #2
    Re: Bizhub 501 printing issue

    It may be an issue with the software that you can't fix at the machine. We have had good luck with problems like this by utilizing our KMBS regional rep.

    Otherwise try to "print as image" you should have the selection available to you in the print driver.

    Comment

    • Mr Spock
      Vulcan Inventor of Death

      1,000+ Posts
      • Aug 2006
      • 2064

      #3
      Re: Bizhub 501 printing issue

      Check the printing defaults for lines per inch and font size. You will need to adjust these. Especially if this is an older dos/as400 application.
      And Star Trek was just a tv show...yeah right!

      Comment

      • MILLER4157
        Technician
        • Feb 2011
        • 48

        #4
        Re: Bizhub 501 printing issue

        has to do with the scaling from the print preferences of the software. if the software is set to fill the page and the driver is set to scale or fit to page, the headers will be off. you cannot fix this at the machine level. the customer has to fix it from their end. i have seen this too many times to count with ford and chevy dealership invoice software.

        let the dealership it fix it. if not ford will be eating your lunch if something happens to the prefs. of their software

        Comment

        • BIG PAPA
          Da Boss

          100+ Posts
          • Jan 2010
          • 234

          #5
          Re: Bizhub 501 printing issue

          Thanks all. Actually for some reason changing the font to courier new solved the issue. Not sure why. We had used several other fonts and sizes which only changed how the mess looked. lol. But it does work now.
          sigpic

          Comment

          • MILLER4157
            Technician
            • Feb 2011
            • 48

            #6
            Re: Bizhub 501 printing issue

            Originally posted by BIG PAPA
            Thanks all. Actually for some reason changing the font to courier new solved the issue. Not sure why. We had used several other fonts and sizes which only changed how the mess looked. lol. But it does work now.
            weird but glad it worked out.

            Comment

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