�Failed to complete job, deleted due to error.� BizHub 552

[Guest]

One is a new "destination" for scanning directly to your PC from the Konica.
#49 is direct to your "Documents\Scanned Documents" on YOUR local PC.


Additionally, from the Konica, there is now a GROUP 1, which scans not only to your PC, but as in the past to the Server, in the Scans folder, AnneMarie folder (#14, as it was previously).


So, you can scan one of 3 ways to try & test.


1=the old way #14, to the Server/Scans/AnneMarie
2=#49, directly to your PC (C:\Users\Annemarie\Documents\Scanned Documents)
3=GROUP 1, to both 1 & 2 as stated above.


Let me know how it goes.
Bottom line, if #14 flakes out as it has been from time to time, use #49 (or just keep using #49 to see if it flakes out)
Additionally, you can try also Group 1, which goes to both.

[TheOwl]

[guruuno]

Instead of them printing out the logs, get them to look at them directly on the machine:

1. Job List
2. Job Details
3. Send
4. Send History
5. Find and select the job that errored (it will say Deleted Due to Error)
6. Press the Details button in the bottom right corner of the screen

This will give you a more detailed reason for the error.

If the problem is for one users PC only and you have imaged it, maybe try changing the port on the switch the PC is connected to as there could be an issue with the port on the switch.