c550 Admin password locked out

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  • akd
    Technician
    • Nov 2009
    • 11
    #1

    [Misc] c550 Admin password locked out

    I have a c550 where the admin password 1-8 now no longer works. When you try to reset it in service mode you can enter the new password once then it will lock out and not allow you to enter it a second time for confirmation. I have spoken to 4 different people at KM for 4 different suggestions. Have tried the Dimms and firmware. MFP board works via a crossover.

    Any thoughts please
    Tags: None
    • emujo
      Field Supervisor

      2,500+ Posts
      • Jun 2009
      • 3009
      #2
      Re: c550 Admin password locked out

      My 1st question would be "What did you do that requires a reset of the admin password?"..In the 501 series this usually happens when the CF card becomes corrupt..Did you replace anything prior to this? Emujo
      If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

        Comment

        • mrwho
          Major Asshole!

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 4303
          #3
          Re: c550 Admin password locked out

          Did you try the NVRAM reset tool?
          ' "But the salesman said . . ." The salesman's an asshole!'
          Mascan42

          'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
          Ibid

          I'm just an ex-tech lurking around and spreading disinformation!

            Comment

            • akd
              Technician
              • Nov 2009
              • 11
              #4
              Re: c550 Admin password locked out

              Originally posted by alamsandhu
              did you format the hard disk ?
              No , machine was delivered along with a new c452, went to set up IP address and can not access admin.

                Comment

                • akd
                  Technician
                  • Nov 2009
                  • 11
                  #5
                  Re: c550 Admin password locked out

                  Originally posted by mrwho
                  Did you try the NVRAM reset tool?
                  Not yet, I have been told by KM it is definatly not NVRAM. Probably woth a go then!

                    Comment

                    • AlSyed
                      NewBee
                      • Aug 2010
                      • 41
                      #6
                      Re: c550 Admin password locked out

                      Originally posted by akd
                      I have a c550 where the admin password 1-8 now no longer works. When you try to reset it in service mode you can enter the new password once then it will lock out and not allow you to enter it a second time for confirmation. I have spoken to 4 different people at KM for 4 different suggestions. Have tried the Dimms and firmware. MFP board works via a crossover.

                      Any thoughts please
                      Just done a Reset Admin Password, After trying other ways, I find this simple to work with.
                      Service mode then System1 then Initialization then Reset Data....
                      MIGHT have to do HDD installation and format as well.
                      Good Luck

                        Comment

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