hi, I am facing problem with KM 423, it shows C-C 211 on the screen and the manual dose not explain any thing about it. i am stuck with this machine.can i get help on this problem.
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Re: C-C 211 EROR CODE
Error code CC211 shortly after power ON. This error occurs after failure to delete authentication data. It is not documented in older Field Service Manuals.
Description:
CC211 error code at power ON.
Solution:
PROBABLE CAUSES:
1. Corrupt data on hard drive.
Perform the logical format of the Hard disk assembly using these steps.
a. Enter Service Mode: Stop g 0 g 0 g Stop g 0 g Clear.
b. Touch these keys in this order: [State Confirmation] g [Memory / HDD Adj.] g Memory/HDD Adj.-HDD Format.
c. Select Logical Format (only when initially setting up).
d. Touch [Logical Format].
e. Press the Start key to start the formatting sequence. The sequence will terminate automatically when it is completed.
f. Turn the main power switch OFF; after 10 seconds or more, turn it back ON.
IMPORTANT: Formatting the hard disk will erase all data contained on it.
2. Failure of Authentication device (AU-102/AU-201H/AU-202H/AU-204H/AU-211P) or MFPB (PWB-MFP).
Check the Authentication device USB cable for proper connection and correct as necessary. Power OFF the main power switch, wait for 10 seconds or more, and power ON again. If code returns, replace the Authentication device and/or MFPB (p/n A1UD H020 02 for bizhub 223/283 or p/n A1UD H021 02 for bizhub 363/423).
- Authentication Device/Item Number
AU-102 - Item #A0X9WY1
AU-201H - Item #7640005064
AU-202H - Item #7640008394
AU-204H - Item #7640013468
AU-211P - Item #7640008082
3. NVRAM connection failure. The connector on the MFP board gets damaged when installing/removing the NVRAM.
Replace the MFPB (p/n A1UD H020 02 for bizhub 223/283 or p/n A1UD H021 02 for bizhub 363/423).
Notes:
a. Prior to receiving the error code, the MFP freezes at the KM logo/hourglass.
b. CD390 may also be indicated.
c. Please use caution when installing/removing the NVRAM to minimize applying stress to the connector.
Hope this helps.
Darren -
Re: C-C 211,C-C180 EROR CODE
Than q very much sir, i am glad i am getting help on this problem
.Well it had given me a clue ware i had gone wrong.I suspecting the NVRAM has got corrupted becaus it poped out while i was fixing the cable.i checked the contacts but don't see any contacts problem. is there a NVRAM backup available other than what the machine has in the service mode, can i check 423 NVRAM on 283 just to check it works or not so that i can have a clearety what needs to replace.if it is the NVRAM malfunction ware can it from?
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