brand new bizhub 423 jamming tray 2

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  • brent
    Service Manager

    Site Contributor
    1,000+ Posts
    • Nov 2008
    • 1186

    brand new bizhub 423 jamming tray 2

    unbelievable. we just replaced the machine. would not feed from second tray. after a half million copies. customer upgraded to an identical but new machine bizhub 423 jams again after being in there for only five days. they run legal sheets tray two. jams again. I guess. I have a hard time going into a new machine and replacing all feed tires clutches arbors etc. what the heck would you guys do in this situation? plus it is not really close to me. much appreciated
    brent
  • JR2ALTA
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2010
    • 2022

    #2
    There was.definitely was a bad batch of feed clutches, not the one ways but the small crappy clutch on the back of the unit

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    • brent
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2008
      • 1186

      #3
      Re: brand new bizhub 423 jamming tray 2

      Are you referring to the small tiny black clutch that sits on each feed section

      Comment

      • JR2ALTA
        Service Manager

        Site Contributor
        1,000+ Posts
        • Feb 2010
        • 2022

        #4
        Re: brand new bizhub 423 jamming tray 2

        Originally posted by brent
        Are you referring to the small tiny black clutch that sits on each feed section
        si senor.

        i replaced two of them on a newish machine. after that i started to carry them in my carstock, but to be honest I haven't replaced any since.

        as far as what to tell your customer, i dunno man. we don't sell maytags. i sure hope your margins are big enough to deal with the headaches of copiers.

        i get tired of being embarrassed by brand new products too. C35 comes to mind

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22786

          #5
          Re: brand new bizhub 423 jamming tray 2

          What jam codes? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • JR2ALTA
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2010
            • 2022

            #6
            Re: brand new bizhub 423 jamming tray 2

            Originally posted by blackcat4866
            What jam codes? =^..^=
            not sure, typical no feed situation

            Comment

            • Hansoon
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Sep 2007
              • 3325

              #7
              Re: brand new bizhub 423 jamming tray 2

              Most likely excess grease in the clutch. How about leaving it in place and just spraying the inside of the clutch with brake cleaner? There is brake cleaner on the market where you can put a straw on the nozzle so to reach exactly the spot you need instead of soaking the whole machine.

              Hans
              " Sent from my Intel 80286 using MS-DOS 2.0 "

              Comment

              • brent
                Service Manager

                Site Contributor
                1,000+ Posts
                • Nov 2008
                • 1186

                #8
                Re: brand new bizhub 423 jamming tray 2

                Taking the assy out and replacing then clutch is no biggie. It's not like the 250 where the manual bypass has to come off first. I will replace the clutch and go from there. Thanks again

                Comment

                • Darren King
                  copiertech

                  500+ Posts
                  • Jul 2007
                  • 652

                  #9
                  Re: brand new bizhub 423 jamming tray 2

                  I have hade these with rusty clutches as well. Yes, fairly easy to replace and be done with it.

                  Comment

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