hello everyone
yesterday i got a c0048 error code due to a damaged fuser fan cable, so i turned the power off at the wall, disconnected the fiery, repaired the cable & refitted the back panels & fiery
now the damn thing wont' print at all (copies fine), i can ping the fiery sometimes, other times it's like it's just not there & no access via browser (no network or machine settings were altered)
did i damage the firey by powering it down? will i need to do a firmware upgrade? how can i test it?
i have one helluvan irate customer who is screaming for their printer
pls heeeeeeelp
Andy
yesterday i got a c0048 error code due to a damaged fuser fan cable, so i turned the power off at the wall, disconnected the fiery, repaired the cable & refitted the back panels & fiery
now the damn thing wont' print at all (copies fine), i can ping the fiery sometimes, other times it's like it's just not there & no access via browser (no network or machine settings were altered)
did i damage the firey by powering it down? will i need to do a firmware upgrade? how can i test it?
i have one helluvan irate customer who is screaming for their printer
pls heeeeeeelp
Andy