c224e wont start up

[jrf]

Hi all
Anyone experience a c224e which appears to freeze after start up.
Ive tried to reload firmware but it doesn't even attempt to boot from usb.
Any ideas please

[aleksander]

Re: c224e wont start up

Hi all
Anyone experience a c224e which appears to freeze after start up.
Ive tried to reload firmware but it doesn't even attempt to boot from usb.
Any ideas please

Try to replace the HDD.

[Mitch Barron]

Re: c224e wont start up

Will it boot into service mode from trouble reset?

[EarthKmTech]

Re: c224e wont start up

turn the machine on with the hdd disconected.

if its starts and throws a hdd error, go ahead and replace the hard drive, format it and see if it operates normally.

if it makes no difference and still wont start with the hdd disconnected, it wasnt the hard drive - no love lost.

Another possibility is failed RAM.

[jrf]

Re: c224e wont start up

I have removed HD but it still will not start. Screen remains on initial display at power on. The KonicaMinolta logo doesn't appear. It wont boot from usb with firmware file either. I will change memory module and MFP and let you know.
Thanks for replies but let me know if you have anymore ideas.

[EarthKmTech]

Re: c224e wont start up

how long are you waiting with a usb key in the service port for writing firmware ?

it takes considerably longer for an e series to start up normally let alone to write firmware, it also does not display the dot on the screen as per the non e series just to confuse things even more.

wait atleast 10 minutes after turning on the machine with the key in the service port to assume something is wrong, 5 minutes of no activity is pretty normal.

[jrf]

Re: c224e wont start up

Yes they can take a long time but it was sitting with Usb for 30 miniutes with no indication of any activity.
However if the front door or side door is opened the fans that are running cut out.

[EarthKmTech]

Re: c224e wont start up

is the panel completely dead, ie nothing on the screen at all?

is this a new machine out of the box or has it been working fine until recently ?

If you try the memory and it still doesnt work i would agree that its time to start trying more drastic measures. Trying board swaps in these new machines is a total nightmare for the uninitiated and you should not proceed unless you have had the training required.

[tsewk]

Re: c224e wont start up

It may be the MFP board failure

[Hansoon]

Re: c224e wont start up

*Off Topic*

Trying board swaps in these new machines is a total nightmare for the uninitiated

Why?

Hans

[Mat Wilson]

Re: c224e wont start up

*Off Topic*



Why?

Hans

Because all the boards back up to each other and you need to follow a set procedure to replace them.

[EarthKmTech]

Re: c224e wont start up

*Off Topic*



Why?

Hans

If you have to ask why, you shouldn't be doing it.

demand the training.

[Hansoon]

Re: c224e wont start up

If you have to ask why, you shouldn't be doing it.

demand the training.

I'm an Indy doing 99% Lease Returns. That means that we are always one generation behind. Though I feel it cannot not do harm to be informed already in advance about the new machines coming to us one day in the future.

That's why I asked....., Sir.

Hans

[wseyller]

If you have to ask why, you shouldn't be doing it.

demand the training.

I've been thru the certification on this series and I don't even know. Of course not every class is the same as the next. But I don't think something like this was covered in mine. I have never had such an issue on this series so I don't have experience either. Certification or not some things are just learned from experience or thru other resources like this forum.


Sent from my Galaxy Nexus using Tapatalk 2

[JR2ALTA]

Re: c224e wont start up

If you have to ask why, you shouldn't be doing it.

demand the training.

Hans don't deserve that, we're all seniors talking here