C554E showing Off Hook

[rfiore]

Re: C554E showing Off Hook

Got this happening on three of our machine a 224e and a couple of 284e. Spoke to KM who have now said they are aware of the problem and sent it to Japan.Seems to trigger the off hook problem when people edit the address book.

[Albonline]

Re: C554E showing Off Hook

suspect yet another weakness in the ssd board

[hotfuser]

Re: C554E showing Off Hook

Good afternoon guys

I have had the same problem and the unoffical fix is to to delete all SMB folders and re input.
There is supposed to be a bug in the copier firmware which gets into the address book if you edit one of the SMB folders so this then brings up 'off hook' even though the copier has not got a fax unit attached.
There is a new firmware being released come the end of the month so i have heard through the copier grapevine.
if i get any more news i will keep you updated.

[Osty]

Re: C554E showing Off Hook

Currently have this happening on one of my new C224e's thats only been in the field for less than a month. Still working on it and have a ticket open with KM Tech Support. Have replaced the MFP Board, HDD, and done the SSD Board format procedure to no success. They did have a SMB one touch that I deleted since they don't even use it anymore. Just started working on a C364 and the customer described the same issue to me, they press a email one touch and the machine says off hook. Going to try deleting and re-entering the one touches and see if that helps, the C364 didn't have any SMB one touches created.

[Max]

Re: C554E showing Off Hook

Got 2 new copiers doing exactly the same only 2 months old. c364e and a c454e. Updated f/w on the 364 and so far the customer hasn't called back yet. So is it the firmware???

[BHM]

Re: C554E showing Off Hook

Got 2 new copiers doing exactly the same only 2 months old. c364e and a c454e. Updated f/w on the 364 and so far the customer hasn't called back yet. So is it the firmware???

Yes, installing current firmware seems to resolve that issue.