I have a NEC3640D that has an issue with toner not fusing on envelopes printed from the bypass tray. I have tried using different envelopes to eliminate paper type being an issue...also replaced fuser. What am I missing here...to me, it seems as if the fuser temp may be the issue? anyone seen this before? Thanks.
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Re: Toner not fusing on envelopes--bypass tray only
Are you selecting Envelope media type? If you don't have that choice then a Heavy Paper setting?
Remember envelopes are two layers, and in some places 3 layers of paper, so most machines elevate fusing temperature and/or slow down print speed when the proper media type is selected. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Re: Toner not fusing on envelopes--bypass tray only
The Envelope paper size selection, or the Envelope media type? On some machines they are two very different separate things. =^..^=Last edited by blackcat4866; 03-30-2014, 04:22 PM.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Toner not fusing on envelopes--bypass tray only
If I were you I would open my Operators Guide, and look up how to set "media type" (aka "paper type"). =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Toner not fusing on envelopes--bypass tray only
I am a Ricoh tech so I not real familiar with Konica/Minolta. With the newer Ricohs there is a setting for paper weight/thickness in addition to type (normal, thin, thick 1, thick 2, thick 3, and thick 4). See if you have something similar and set for a higher thickness.Comment
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Re: Toner not fusing on envelopes--bypass tray only
Another Ricoh tech (I've only worked on analog Konica equipment), so take this with a grain of salt and I apologize if this is a waste of time.
But most of the printers that I've seen from any manufacturer get the paper specs from the print driver, as the driver settings normally override the settings on the machine. You might check there.
Are you using OEM toner? If not, that can cause fusing problems, too.Comment
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