admin password

[Guest]

My wife's office bought a Bizhub 253. I am unable to access the tech/rep mode. The machine is locked and the normal administrative passwords don't work. I do most of the IT work for the office but this problem has me baffled. I tried entering
1. Press the Utility/Counter button
2. Touch [Check Detail].
3. Press the following keys in this order.
Stop → 0 → 0 → Stop → 0 → 1
4. Enter the 8-digit service code and touch [END]. (Default value: 00000000)
but upon entering the utility screen I get a counter detail button on the left lower corner (IT DOES NOT SAY CHECK/DETAIL). When I hit that it takes me to a page with several tabs for print, scan, fax, copy etc. If I hit stop at this point all I get is two beeps. Entering any 0s after that produces no results. I am frustrated that I can't make this work. I have a 200,250 and 350 field service manual but can't seem to get anything to work. I am not sure if a 253 is different. Any help would be appreciated.

Thanks
Dave

[copier tech]

Re: admin password

Sounds like someone has set up a tech rep code, by default there isn't one set.

Heres the service manual, have a read up!

ftp://195.91.159.71/ineo%20plus%2020...353(p)/Doc/SM/

[rrrohan]

Re: admin password

turn off copier
hold down util/counter button and flick on main power switch (not sub power!)
wait until a black dot appears then let go of the util/counter button
Will come up with a trouble reset option, ignore that
now do stop 0 0 stop 0 1

this should get you into service mode

[allan]

Re: admin password

92729272 that works just did that

[rrrohan]

Re: admin password

92729272 that works just did that

he wasnt asking what the CE password was he cant even get into service mode to enter the code

thats why i suggested entering service mode via trouble reset mode

[dmacy]

Re: admin password

turn off copier
hold down util/counter button and flick on main power switch (not sub power!)
wait until a black dot appears then let go of the util/counter button
Will come up with a trouble reset option, ignore that
now do stop 0 0 stop 0 1

this should get you into service mode

Thanks for the help. I am out of town but will try it upon my return.

Thanks
Dave

[dmacy]

Re: admin password

I was able to get into the machine ok and set the Administrator password with the help from you guys THANKS! I got the IP address and when I tried to log in as Administrator with Pagescope I got a message that the login failed subswitch was off. Must be some kind of network setting. Any help would be appreciated.

Thanks
Dave

[dmacy]

Re: admin password

Tried to log in with the Pagescope flash login and had no problem. I was able to log in as admin with no problem set up users and all is fine. Many THANKS! to all who helped me out
Thanks Dave