Bizhub C452 Hdd trouble

[bdesire]

Greetings, I have a client with a Bizhub C452 that needs to aquire the information on the hard drive for legal reasons but the copier installs an encryption key on the drive, is there a way to decrypt the drive and also does the copier store scans on the hard drive that were scanned either smb or by email? I know that scans in a box are deleted daily by default and the holding period can be extended. Thanks in advance.

[Foxhound]

Re: Bizhub C452 Hdd trouble

That's the point. the machine does a small level of encryption on every job. At best you would only see temp data that has no contents. if they stored or scanned to the device hdd, you can retrieve that. If your customer doesnt believe you charge them for a hard drive and labor and give them the hard drive.

[EarthKmTech]

Re: Bizhub C452 Hdd trouble

what exactly is it on the hard drive they are after ?

[allan]

Re: Bizhub C452 Hdd trouble

I have 2 relatively new C452 that developed bad hhd's is it a problem on this model?

[emujo]

Re: Bizhub C452 Hdd trouble

KM is not in the business of "hacking" HDDs. Bizhub Secure is installed for a reason. The drive can't be decrypted, only formatted. Any data residing on the drive will be wiped after the physical format required to remove Bizhub Secure. I wonder if the "Legal" reason has got to do with counterfeiting? Emujo