BizHub C452 (NEC IT45C6) Can't Print From Macs After OSX 10.10 (Yosemite) Update

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  • Lepton
    Technician
    • Aug 2014
    • 22

    #1

    BizHub C452 (NEC IT45C6) Can't Print From Macs After OSX 10.10 (Yosemite) Update

    All Windows PCs that are using the "PCL" driver are still able to print though I didn't think to see if they could print from a PostScript driver if there even is one--I don't recall at the moment. I updated to the newest Konica Minolta driver (for the C652 "series") that claims it's an update for 10.10 (in reality the documentation says 10.9+ though I believe it was released on 11-7-2014).

    All of these Macs worked prior to the update. Also, they are using AccountTrack and all I could find in the Readme file about AccountTrack was:

    (7)User Authentication / Account Track 1) Printing under User Authentication and Account Track
    When you use the printer that requires User Authentication / Account Track before
    printing, print is not accepted without entering the correct User Name, Department Name and Password.


    2)When the Limitation for printing is exceeded at the Account Track
    When the Account Track mode and Limitation for printing are enabled in the printer,
    if there is a job that stops in the middle of printing as the limit is reached,
    any following jobs are not printed unless the stopping job is canceled.
    Please ask your administrator to cancel the limitation to output the stopping
    job or someone must delete the job after confirmation.
    The printer is definitely receiving the files so I can only deduce that either:

    a) There is something wrong with the format of the PostScript data it's receiving or
    b) There is something wrong with the TCP packets OS X is sending (though it doesn't seem like it would receive the complete file at all if this were the problem)

    I set it up to capture data and sent a print job from Pages with some simple text in it: "[My Name] 1234567890" or similar. I'll paste the PostScript header here to see if you might be able to make something of it. I have only edited out info that could identify the customer (replaced with *):

    Code:
    %-12345X@PJL JOB
    @PJL SET KMDRIVER = ON
    @PJL SET STRINGCODESET = UTF8
    @PJL SET JOBNAME = "Untitled"
    @PJL SET USERNAME = "***************"
    @PJL SET KMCOETYPE = 2 
    @PJL SET HOLD = OFF
    @PJL SET KMSECTIONNAME = "**"
    @PJL SET KMSECTIONKEY2 = "E96392275A8D7FADE0B71C1689B11F87"
    @PJL SET CHAPTERMODE = OFF
    @PJL SET IMAGESHIFT = OFF
    @PJL SET EDGEMATCHING = FINISH
    @PJL SET JIMONMODE = OFF
    @PJL SET DTSTPMODE = OFF
    @PJL SET PAGESTAMP = "NONE,1,1"
    @PJL SET HFSTPMODE = OFF
    @PJL SET PLANESINUSE = 3
    @PJL ENTER LANGUAGE = POSTSCRIPT
    %!PS-Adobe-3.0
    %APL_DSC_Encoding: UTF8
    %APLProducer: (Version 10.10 (Build 14A389) Quartz PS Context)
    %%Title: (Untitled)
    %%Creator: (Pages: cgpdftops CUPS filter)
    %%CreationDate: (Tuesday, December 16 2014 15:52:31 CST)
    %%For: (***************)
    %%DocumentData: Clean7Bit
    %%LanguageLevel: 3
    %%PageOrder: Ascend
    %RBINumCopies: 1
    %%Pages: (atend)
    %%BoundingBox: (atend)
    %%EndComments
    userdict/dscInfo 5 dict dup begin
    /Title(Untitled)def
    /Creator(Pages: cgpdftops CUPS filter)def
    /CreationDate(Tuesday, December 16 2014 15:52:31 CST)def
    /For(***************)def
    /Pages 1 def
    end put
    And the firmware info for the copier:
    Code:
    [TABLE="class: table table-striped table-hover, width: 100%"]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_ADF[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0HT0Y0-0024-G00-04[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_Dictionary Data[/TD]
    [TD="class: wrap"]A0ED0Y0-B000-G00-0000[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_Finisher[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0HR0Y0-0071-G01-05[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller[/TD]
    [TD="class: wrap"]A0P00Y0-0100-G00-C2[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller BOOT Program[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-1E00-G00-02[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller CSRC Control Body[/TD]
    [TD="class: wrap"]A0P00Y0-8300-G00-02[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller IPP IF[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-5300-G00-10[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller MIB IF[/TD]
    [TD="class: wrap"]A0P00Y0-5200-G00-10[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller MIO[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-5000-G00-23[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller OPEN API[/TD]
    [TD="class: wrap"]A0P00Y0-7000-G00-13[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller Operation Panel[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-8000-G00-C2[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller PIC[/TD]
    [TD="class: wrap"]A0P00Y0-8200-G00-A0[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller Print Controller[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-3000-G00-96[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller Print Controller Demo Page[/TD]
    [TD="class: wrap"]A0P00Y0-3E00-G00-01[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller Print Controller Font[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-3F00-G00-21[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller PSWC[/TD]
    [TD="class: wrap"]A0P00Y0-5100-G00-20[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller SubSet[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-1F00-G00-12[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_MFP Controller System[/TD]
    [TD="class: wrap"]A0P00Y0-1000-G00-C2[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_MFP Controller TCP/Socket[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-6300-G00-21[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_Movie Data[/TD]
    [TD="class: wrap"]A0P00Y0-A000-G00-04[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_Operation Panel Message Data[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-8100-G00-C2-00[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_Panel CPU[/TD]
    [TD="class: wrap"]A0P00Y0-8900-G00-00[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_Printer[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A0P00Y0-0050-G00-15[/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [TD="bgcolor: #F9F9F9"][/TD]
    [/TR]
    [TR]
    [TD]FIRMWARE_Scanner[/TD]
    [TD="class: wrap"]A0P00Y0-0023-G00-82[/TD]
    [TD][/TD]
    [TD][/TD]
    [/TR]
    [TR]
    [TD="bgcolor: #F9F9F9"]FIRMWARE_SD[/TD]
    [TD="class: wrap, bgcolor: #F9F9F9"]A10D0Y0-0071-G00-04[/TD]
    [/TR]
    [/TABLE]
    If there's anything else you need to know (because I know I've left out something), just ask and I will provide. If/when I find a solution I'll post it here. Thanks in advance!
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