Bizhub C364e Jam Code: 20-02

[peterxu256]

Re: Bizhub C364e Jam Code: 20-02

Please see the attached pdf.
I was fortunate enough to run into this issue again today so I modded it and took fresh pictures. Also note that the springs mentioned in HoonBoy's post are definitely in need of replacement which may have also solved the jam issue however I have not ordered any yet.

[ATTACH]28327[/ATTACH]

I must add some comments on your method and let our Tech folks know that your Re-work method is much better than others, I recently did KM C368 with Same Issue, the machine condition looked like brand-new. I must say the Structure of Side-door Design has some defective not improving at all. The Spring is not main issue whatever is new or old style. the Root cause is the Gap between the Side-Door and Transporting Rollers. Modifying the spring on site is much risk job, in case the black plastic hook broken, or spring bouncing out while re-installing, in addition to that modifying the spring is not guaranteed to solve the issue, the tension of spring is already tighten and length is fixed with numbers of coils.

[Walterj]

[tsbservice]

Re: Bizhub C364e Jam Code: 20-02

Just click the words, "Attachment 28327" in the post you quoted. It is a link, and clicking it should download the PDF attachment you are after. I just tried it and it worked for me.

No problem to download either can be low post count restrictions.

[femaster]

Re: Bizhub C364e Jam Code: 20-02

Hi...can i have the attached pdf for the modified?.it seem i had the same problem as you all here,and i tried change the feeding unit tray 2 ,it still gave jam code 20-02,mostly when printing in a3.

Sent from my M2003J15SC using Tapatalk

Just click the words, "Attachment 28327" in the post you quoted. It is a link, and clicking it should download the PDF attachment you are after. I just tried it and it worked for me.

[zeckryyu]

Re: Bizhub C364e Jam Code: 20-02

Please see the attached pdf.
I was fortunate enough to run into this issue again today so I modded it and took fresh pictures. Also note that the springs mentioned in HoonBoy's post are definitely in need of replacement which may have also solved the jam issue however I have not ordered any yet.

[ATTACH]28327[/ATTACH]

Hi...can i have the attached pdf for the modified?.it seem i had the same problem as you all here,and i tried change the feeding unit tray 2 ,it still gave jam code 20-02,mostly when printing in a3.

Sent from my M2003J15SC using Tapatalk

[lazymangr]

Re: Bizhub C364e Jam Code: 20-02

I think it needs thickness more than 1 paper. Try fold it 2 or 3 times

[Genotrom]

Re: Bizhub C364e Jam Code: 20-02

Hi, do you think if I put a thickness of paper or tape, I could solve the problem? It is very similar to your description. I have a bizhub C364e with several 20-02. This happens especially with A3.

[lazymangr]

Re: Bizhub C364e Jam Code: 20-02

had the same issue on customer today. jam 20-02 on second tray. had already the grey rollers. i added the springs update didnt work. but worked with the installation with washers on the screws. thank you!

[femaster]

Re: Bizhub C364e Jam Code: 20-02

Well, this thread came in quite handing about a week and a half ago. I myself, didn't bother buying new springs or adding washers, etc. What I did was take all three springs off, shrink the hook loops down at both ends of each spring with my needle nose pliers. I then had to slightly trim the end of the hook in order to have an opening wide enough for them to be reinstalled. I put them back in, put everything back together, and no more jams.

I effectively shrank the spring, creating a higher tension when installed. Customer was getting multiple jams a day (20+), and has not had a single jam in the last week and a half. A free repair, no parts needed, just a bit of time...

Just thought I'd post an update. It's been over a year now since shrinking the springs on this particular machine, and still not a single J2002 since. I've done this to at least another 5 machines since, and they are all jam free as well.

While not the fastest method listed here, it is the cheapest. It costs nothing at all but a little bit of time.

Sent from my XT1254 using Tapatalk

Re: Bizhub C364e Jam Code: 20-02

hi, Isaac the new spring issue (j2002) came from Konica Minolta. we also received this modification. by the way, I checked your remedy. it's good and I might try it in the future. thanks for the info

ooops, sorry i just missed the trends. i thought, . . . heheh

Re: Bizhub C364e Jam Code: 20-02

Springs ordered but on back order of course. Curious to know where this came from as well.

hi, Isaac the new spring issue (j2002) came from Konica Minolta. we also received this modification. by the way, I checked your remedy. it's good and I might try it in the future. thanks for the info

[femaster]

Re: Bizhub C364e Jam Code: 20-02

Well, this thread came in quite handing about a week and a half ago. I myself, didn't bother buying new springs or adding washers, etc. What I did was take all three springs off, shrink the hook loops down at both ends of each spring with my needle nose pliers. I then had to slightly trim the end of the hook in order to have an opening wide enough for them to be reinstalled. I put them back in, put everything back together, and no more jams.

I effectively shrank the spring, creating a higher tension when installed. Customer was getting multiple jams a day (20+), and has not had a single jam in the last week and a half. A free repair, no parts needed, just a bit of time...

[EarthKmTech]

Re: Bizhub C364e Jam Code: 20-02

Correct.

Someone is making a killing on those rollers, cant cost more than $10 to make.

[earney]

[EarthKmTech]

Re: Bizhub C364e Jam Code: 20-02

over here they are about $35 I carry 6 in the car. Use them every day now.

any 4 series or early e series with the solid black roller is changed now whether jamming or not.