Will not wake from low power

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 12684
    #1

    Will not wake from low power

    Has anyone had the 4 and 4e series not wake up from low power mode when someone sends a print job?
    We installed a C364e recently and when the owner of the company prints first thing in the AM he has to walk up to the machine and wake it first before he can print.
    We also installed (not the same customer)a fairly new (400 total counter) C224 and the owner just mentioned today that he had the same problem.
    It seems that the common theme is the machines were asleep for several hours before the print job was sent.
    Both machines have up to date firmware.
    Any info is appreciated
    Tags: None
    • hanna101
      #2
      Re: Will not wake from low power

      Its the sleepmode/energysaving settings that are wrong. You can change them in admin mode.

        Comment

        • ivovb
          Senior Tech

          500+ Posts
          • Apr 2008
          • 695
          #3
          Re: Will not wake from low power

          Almost all of e-series that we have in field has this problem. There are several cases.

          1. Newest firmware is obligatory - K2. It also helps not changing SSD (updates SSD firmware to vver 6.05m!)!This not helps in very few cases.
          2. Switch off SSDP protocol (web interface, network settings). There are still problems with few machines.
          3. Power save modes must be switched as follows
          Weekly timer setting - sleep mode / not erp auto power off
          Power key settings - power save / not subpower off
          Generally last settings was intended for FAX option, but they helps to me for wake up, too...
          4. Power Consumption in Sleep Mode - disabled!

          Use all of the options at same time or in combination...

          BR
          Last edited by ivovb; 03-06-2015, 10:25 PM.
          I'll never ask if I didn't check user manual, service manual, parts list, BSI/TNI/TAD... web, existing threads.

            Comment

            • antone
              Trusted Tech

              250+ Posts
              • Oct 2014
              • 344
              #4
              Re: Will not wake from low power

              List of things to amin mode..km has bullintin..this is the fix had 3 do this

                Comment

                • racefreak
                  Technician
                  • Sep 2010
                  • 30
                  #5
                  Re: Will not wake from low power

                  Originally posted by antone
                  List of things to amin mode..km has bullintin..this is the fix had 3 do this

                  Turn off erp mode in power settings. Very common problem.

                    Comment

                    • Issac-brock
                      Technician

                      50+ Posts
                      • Jan 2015
                      • 61
                      #6
                      Re: Will not wake from low power

                      Originally posted by ivovb
                      Almost all of e-series that we have in field has this problem. There are several cases.

                      1. Newest firmware is obligatory - K2. It also helps not changing SSD (updates SSD firmware to vver 6.05m!)!This not helps in very few cases.
                      2. Switch off SSDP protocol (web interface, network settings). There are still problems with few machines.
                      3. Power save modes must be switched as follows
                      Weekly timer setting - sleep mode / not erp auto power off
                      Power key settings - power save / not subpower off
                      Generally last settings was intended for FAX option, but they helps to me for wake up, too...
                      4. Power Consumption in Sleep Mode - disabled!

                      Use all of the options at same time or in combination...

                      BR
                      Ya definitely K2, we set sleep to off, set enter power save to normal from immediate. Seems to be better.

                        Comment

                        • Firmaware
                          Technician
                          • Aug 2020
                          • 30
                          #7
                          Re: Will not wake from low power

                          We have now this problem on a C224. The Fw is the last one and settings in Admin-Mpde are Ok.
                          Our Support Specialist 've told us we must change the Main Board.
                          Have anyone a tips?

                          Gesendet von meinem SM-G980F mit Tapatalk

                            Comment

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