c353 - machine freezes up after around 80 pages on SCANNING ?

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  • benbencore@gmail.com
    Technician
    • Oct 2014
    • 21
    #1

    c353 - machine freezes up after around 80 pages on SCANNING ?

    Hi there,
    customer is scanning around 600 pages a day doublesided. She is doing a run of 150 a time. I haven't seen the fault in action. She said the machine locks up and she has to turn it on and off. It then loses its RAM? so it wont start where it left off.
    I have clear all job sent details. gone in to scan setting and put the dpi to its lowest. put it from photo/text to text only ect only to try reduce the amount of bytes as its scanning.
    Has there ever been a bulliton or issue like this before?

    regards ben
    Tags: None
    • EarthKmTech
      Step aside, noob

      1,000+ Posts
      • May 2009
      • 2139
      #2
      Re: c353 - machine freezes up after around 80 pages on SCANNING ?

      Given the age of the machine i would firstly be suspicious of the RAM and secondly the hdd.

      I have also seen on a c203 (same series) the machine lockup only in copy mode which was cured by nvram initialise, may not be related but food for thought.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22960
          #3
          Re: c353 - machine freezes up after around 80 pages on SCANNING ?

          Exactly what kind of scanning? Email, SMB. FTP, TWAIN? Are they color or monochrome scans? What file type?

          Not knowing anything, I might guess that you were bumping into the limits of the email attachment size. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • benbencore@gmail.com
              Technician
              • Oct 2014
              • 21
              #4
              Re: c353 - machine freezes up after around 80 pages on SCANNING ?

              Originally posted by blackcat4866
              Exactly what kind of scanning? Email, SMB. FTP, TWAIN? Are they color or monochrome scans? What file type?

              Not knowing anything, I might guess that you were bumping into the limits of the email attachment size. =^..^=
              hi,

              sorry - its smb pdf in black double sided. I have got a spare HDD that I will re-format. I had a HP colour copier do this after 20 pages. It fixed that because the hard disk I could hear jumping like a stuck cd disk.. I will try this and see how they get on. Thanks for the reply guys

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