Firmware frustration

[NeoMatrix]

Re: Firmware frustration

Before hardware change over, try updating the firmware one more time.


If the MFD is having ram lock issues it may be allocating only small segments of memory to the firmware overall operation. This means it takes longer to do the firmware update.

Put the USB firmware in the machine an go and do something else for a hour or so.
Use the rear USB/CF slot if you're able.

Wait........

HTH

[andyf424]

Re: Firmware frustration

Should probably update this so it's not another dead thread with no resolution.....

I ended up replacing the printer control board and the firmware dimm. USB ports on both machines were shut off (u221 I believe) but the one that was coding out wouldn't let me into service mode to turn the USB ports back on to reflash the firmware. I did boot with the side door open but it would code out, no matter what I tried I couldn't get into service mode. Their other machine, I turned USB on, updated firmware no problem.

IT guy at this account thinks disabling the USB ports is "common sense", is there a way I can lock service mode so this guy can't get in?

[blackcat4866]

Re: Firmware frustration

Read up on maintenance mode U010.

I do not know how to reverse this, so be absolutely sure to document this change somewhere. If you forget the new sequence, you will not be entering service mode, period. =^..^=

[wholesaler]

Re: Firmware frustration

I have the same problem on a b/w 5501 never can get the firmware screen through either port

I have two Kyocera TASKalfa 6501i that I can't seem to do a F/W update on. I have 4.06 downloaded, extracted and copied to a 2gb thumbdrive (tried two). Contents of the compressed file are in the root but, I also tried copying the files over in the extracted file folder. Turn off, pop in the thumb drive, turn on machine and it boots like normal, no firmware screen. I re-downloaded the firmware, re-extracted it, tried two different thumb drives and tried the u025 for high security, nothing. Machine boots up and ignores the thumb drive.

Gotta be something stupid I'm missing here. Hopefully somebody will point out something I'm missing, I'll be a little embarrassed but will get this finished.

Thanks,
AndyF

[wholesaler]

Re: Firmware frustration

Just thinkin out loud here.
How about formatting the thumb drive?
I know you have to format it for the High security method and use the usb port in the back for high security method also?

Otherwise it sounds like you are doing it as your supposed to.

You have to format the drive before putting on the firmware thats the first thing tech supoport asks when you call them with the firmware issue

[wholesaler]

Re: Firmware frustration

What Tonerkiller is talking about is that it is possible to turn the USB ports off for security reasons (some over-zealous IT managers do this). When this is done, the machine will not recognize the USB stick, even for firmware. To test, power the machine on and see if the machine sees it and allows you to print or scan files from / to the USB stick.

Another possibility is that it just does not recognize that USB stick. I have had the best luck with SanDisk USB sticks, even as large as 16GB.
And what is strange is just because the machine can read a USB stick in normal operation does not mean that it will work for firmware update; I have several I can print from directly connected to the machine, but am not able to update firmware with.

As far as the files, extract the firmware file that you download from KDA Connect, but do not unzip any of the files within the firmware pack, the machine will handle those.

my 5501 see's it on the display it says removable memory it becomes a icon on the home page right under the copy icon. when i touch it on the panel it shows me the firmware. I really like to find out the problem on this one tech support is no help