[Error Code] FS-2000D Random 6000 Error

[eholyst]

There are a few 2000's in locations that have been giving us 6000 codes. Normally we just replace the fuser test and be on our way. Recently though we had replaced the fuser with a brand new unit and as there was a print job coming through about 3 pages of it printed and another 6000 code. The tech reset the machine and unplugged the network cable. Turned it back on and then came to ready. Tested with internal prints just fine and then plugged in the network cable and had them print once again fine.

I go back out on that machine yesterday unplug the network cable and then power off and on the machine. It comes to ready and I do a number of internal prints. Tested ok. I plug in the network cable and try more internal prints in the middle of one of them it blows a 6000 again. I reset the machine and have the network unplugged. Do more internal prints and then plug in the network and have them print. Everything working ok and I do more internal prints no issues.

Now minus what I had actually done we have several places that we replace the fuser with brand new out of box ones do internal test prints and have them print no issue. Then we get a call later that day or next that there is a 6000 code. Pretty much rinse and repeat that and all of a sudden it just stops doing that or some machines just end up getting swapped out. There does not seem to be any rhyme or reason to this.

We can bring the machines back to the office and test all day no issues. Bring it back out and it does the same 6000. It does not sound like an external print job is causing the issue though as I was able to do it with an internal. It also does not seem like a power issue as the issue can be repeated on different outlets and that we can test at office with no issues.

The firmware is up to date and all the cooling is functioning just fine.

Anyone else happen to see this or have this happen?

[NeoMatrix]

Re: FS-2000D Random 6000 Error

There are a few 2000's in locations that have been giving us 6000 codes. Normally we just replace the fuser test and be on our way. Recently though we had replaced the fuser with a brand new unit and as there was a print job coming through about 3 pages of it printed and another 6000 code. The tech reset the machine and unplugged the network cable. Turned it back on and then came to ready. Tested with internal prints just fine and then plugged in the network cable and had them print once again fine.

I go back out on that machine yesterday unplug the network cable and then power off and on the machine. It comes to ready and I do a number of internal prints. Tested ok. I plug in the network cable and try more internal prints in the middle of one of them it blows a 6000 again. I reset the machine and have the network unplugged. Do more internal prints and then plug in the network and have them print. Everything working ok and I do more internal prints no issues.

Now minus what I had actually done we have several places that we replace the fuser with brand new out of box ones do internal test prints and have them print no issue. Then we get a call later that day or next that there is a 6000 code. Pretty much rinse and repeat that and all of a sudden it just stops doing that or some machines just end up getting swapped out. There does not seem to be any rhyme or reason to this.

We can bring the machines back to the office and test all day no issues. Bring it back out and it does the same 6000. It does not sound like an external print job is causing the issue though as I was able to do it with an internal. It also does not seem like a power issue as the issue can be repeated on different outlets and that we can test at office with no issues.

The firmware is up to date and all the cooling is functioning just fine.

Anyone else happen to see this or have this happen?

First impression sounds like power supply sperry/transients ?
Does the customer have industrial switch gear in the building ?
Something like industrial motors, cooling, compressors ?

Does the copier data network run through the same mains electrical supply cabling ?
Power transients sent through the data cabling might be jerking the MFD main board around ?

[blackcat4866]

Re: FS-2000D Random 6000 Error

I'm thinking that you have a power issue of some sort. I'd hook up the power quality analyzer and see what you can document.

I had a Toshiba today giving me occasional fuser codes. I found it plugged into a 750 watt UPS. For the math impaired, that's 6.2 amps, when the copier draws 12 amps. Additionally there were 15 other things plugged into three UPS's side by side on one circuit. =^..^=

[NeoMatrix]

Re: FS-2000D Random 6000 Error

I'm thinking that you have a power issue of some sort. I'd hook up the power quality analyzer and see what you can document.

I had a Toshiba today giving me occasional fuser codes. I found it plugged into a 750 watt UPS. For the math impaired, that's 6.2 amps, when the copier draws 12 amps. Additionally there were 15 other things plugged into three UPS's side by side on one circuit. =^..^=

I come off a job the other day with a similar overloaded power point. There was an extended power board with 10 or so plugs coming out of it.
The power board run back to a dual point wall plug/socket with other two MFDs and computer server gear hanging off the other outlet on same electrical line.
This was all inside the same room with mega networking gear plugged into electrical outlet/plugs around the wall.

I said to the manager could I plug my vacuum cleaner into his office because I didn't want to plug in and turn the vacuum on with all this gear in the same room.

I should have taken a photo and passed it along to head office, incase there where comm's issues later on with the MFD's

[copydocinc]

Re: FS-2000D Random 6000 Error

Definitely get the power tested in that building.
One other thing to consider doing and that is, at the customers office where this happens, use a crossover network cable to your laptop and see if this still happens. Internal or from laptop.
It's possible their network or network cables have problems, such as network cables run over the top of fluorescent lighting can be effected, causing weird stuff or maybe rats chewing through the cable,(I've seen that one)
or run an independent network cable from the machine straight to their network router/switch hub or whatever they have, then test.

[eholyst]

Re: FS-2000D Random 6000 Error

@neomatrix- It could be a power issue in the building that I am unsure of and we would need permission from their corporate office to do any testing with that. No industrial equip in the building other than AC. It is possible the mains and the network cabling do run through the same path that I can not verify. I do know there is quite a bit of stuff plugged into the same circuit such as a fridge, copier, another fs-2000, and a heater/fan. Now why this machine is having an issue and the other copier and printer aren't I do not know.

@blackcat- We were thinking of hooking up one of the copier grade surge protectors and see if that made any difference in the issue happening.

@copydocinc- We have tested the machines with a laptop and crossover and tested ok. We would have to get their corporate offices involved if we wanted to run a separate cable as it is on a completely different floor.

Thank you all for your suggestions. I will try to investigate the power issue more and see what we can find.

[blackcat4866]

Re: FS-2000D Random 6000 Error

... I do know there is quite a bit of stuff plugged into the same circuit such as a fridge, copier, another fs-2000, and a heater/fan. Now why this machine is having an issue and the other copier and printer aren't I do not know.

The refrigerator and heater/fan can definitely do that. That's fine if they don't want to let you analyze the power. It's they're problem to deal with anyhow. It's a courtesy, and in some cases we charge for it, especially if they continue to ignore our free advice. =^..^=

[lebo]

Re: FS-2000D Random 6000 Error

There are a few 2000's in locations that have been giving us 6000 codes. Normally we just replace the fuser test and be on our way. Recently though we had replaced the fuser with a brand new unit and as there was a print job coming through about 3 pages of it printed and another 6000 code. The tech reset the machine and unplugged the network cable. Turned it back on and then came to ready. Tested with internal prints just fine and then plugged in the network cable and had them print once again fine.

I go back out on that machine yesterday unplug the network cable and then power off and on the machine. It comes to ready and I do a number of internal prints. Tested ok. I plug in the network cable and try more internal prints in the middle of one of them it blows a 6000 again. I reset the machine and have the network unplugged. Do more internal prints and then plug in the network and have them print. Everything working ok and I do more internal prints no issues.

Now minus what I had actually done we have several places that we replace the fuser with brand new out of box ones do internal test prints and have them print no issue. Then we get a call later that day or next that there is a 6000 code. Pretty much rinse and repeat that and all of a sudden it just stops doing that or some machines just end up getting swapped out. There does not seem to be any rhyme or reason to this.

We can bring the machines back to the office and test all day no issues. Bring it back out and it does the same 6000. It does not sound like an external print job is causing the issue though as I was able to do it with an internal. It also does not seem like a power issue as the issue can be repeated on different outlets and that we can test at office with no issues.

The firmware is up to date and all the cooling is functioning just fine.

Anyone else happen to see this or have this happen?

When I got 6000 error, In my case it was usually broken thermal fuse in fuser unit or small fragment of paper very hardly pressed into fuser connector on the machine side.
Check that connector ! Remove fuser unit and using flashlight check connector on the machine side.

[eholyst]

Re: FS-2000D Random 6000 Error

@lebo- Fuser units check out fine no paper in connector.

I tried a couple different things. Swapped the machine with another that is in the same office error followed original machine. Put a high wattage ups on the line and plugged the machine into that same error. Finally just swapped the machine with another from a different part of the building for the time being. That won't fix the issue but fairly certain it is the machine. Now it could have been issues with the power that caused the power board to become weaker and more susceptible to fluctuation but there is no way we can prove it was an environmental cause at this point. If anything changes I will keep this thread updated and thank you all again for your help.