Kyocera taskalfa will not scan to folder on Windows 10

[BabblingXombie]

Hi Guys. I need help. I have been setting up these kyocera copiers for years.
Ok so today i was setting up one of those newer taskalfas just like i always do.
I know all the host names, usernames and passwords are correct and when i click test connection its says connection error every single time.

I disabled firewall and antivirus and still nothing.
The PC I'm trying to scan to has windows 10


Any help would be appreciated.

[blackcat4866]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Are you using port 445? Is port 445 open on the PC? The default is blocked. I googled for a series of commands to open the port to get it working myself. =^..^=

[Santander]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Hi Guys. I need help. I have been setting up these kyocera copiers for years.
Ok so today i was setting up one of those newer taskalfas just like i always do.
I know all the host names, usernames and passwords are correct and when i click test connection its says connection error every single time.

I disabled firewall and antivirus and still nothing.
The PC I'm trying to scan to has windows 10


Any help would be appreciated.

When you shared the folder you are trying to scan to did you just click on share or did you do the advanced sharing? In Win10 it makes a difference. Use the advanced sharing and make sure the user that you have entered into the unit is listed as one of the permitted users with full control. Just clicking on the basic sharing [as I call it] does not give the user write or modify rights to the folder even if you check them off on everyone, if they use Windows firewall you have to enable the firewall rules [inbound/outbound] to allow file and printer sharing via SMB as Blackcat said. Since you disabled the firewall, it is most likely not your problem. Not having the proper share permissions on the folder will cause the same error as a bad username or password.

[tmaged]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Try scanning from the machine & see what error code you get. When you run the test, it gives you nothing to go on. That'll give us a clue where to start rather than shooting in the dark.

[BabblingXombie]

Re: Kyocera taskalfa will not scan to folder on Windows 10

It was giving me error code 2101 when I would scan.

[JVergin]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Try scanning to their IP address instead of hostname. Maybe the router or server isn't resolving the hostname properly and the copier calls for it? This is only for troubleshooting though as I assume the computer is setup for DHCP and will eventually pull a new IP.

I work with mainly small customers that have no IT staff, so when I come across this situation I usually just set the computer up for a static IP. Then, I tape a note to their router for when they replace it to remind them of what I did.

[BabblingXombie]

Re: Kyocera taskalfa will not scan to folder on Windows 10

I tried with ip and hostname.
Still does not go through.

[guitar9199]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Another thing to look for on the computer, is if they have the NetBIOS set for "Over DHCP". SMB prefers the setting to be "NetBIOS over TCP/IP" in order to work. Go into the Network and Sharing Center from the Control Panel, click on the Network Icon and select the "Properties" button. Select the TCP/IPV4 protocol and click "Properties", click on "Advanced", go to the WINS tab and select "NetBIOS over TCP/IP", then "OK" your way out of it.

+1 on making sure the User ID/Password you're using has "Full Control" over the folder in the Security tab.

With Micro$oft killing off SMB v1, you MIGHT also need to update firmware as well to use SMB v2/v3.

Have fun....

[BabblingXombie]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Ok I'll try that after the holidays and get back to you guys.
Thanks a lot

[tmaged]

Re: Kyocera taskalfa will not scan to folder on Windows 10

As you've already tried IP instead of host name, I'd go to port or firewall. I know you disabled the firewall, but I'd still create an exception for it. I've had Norton block them even if it was turned off. I had to completely uninstall it. You can always use Pinpoint scan if they're opposed to scanning to email.

[cmpelser]

Re: Kyocera taskalfa will not scan to folder on Windows 10

hi,
let me know if this helps...

[Levus76]

Re: Kyocera taskalfa will not scan to folder on Windows 10

It was giving me error code 2101 when I would scan.

2101 is an SMTP sending error code, it means the machine can not find the server, it could be a dns error, an IP error or a firewall problem.
It's not an SMB sending error code as far as i know it's SMB equal is code 1101.

Levente

[kjg]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Try the firmware update first.

I am in agreement with Microsoft killing off SMB1.

If needed, you can still turn SMB1 back on. Go into programs and features and use menu item on the left to turn windows features off and on. Scroll down to selection for SMB ( I forget exact wording ) and put a check in the box next to it to turn it back on. you may have to expand it with the little plus box to get the right one.

[gkalchik]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Have you tried setting up a local user and properly sharing it to the folder? I have found that using the user the customer sets up (the Microsoft users) doesn't work.

[autopilot]

Re: Kyocera taskalfa will not scan to folder on Windows 10

Another thing to check is that windows has the network set to Private (Home or Work) and not Public. Seems obvious but if all other settings are correct and it's still not working it's worth checking. Can be quite common when small business get a new router and just connect their devices to the WiFi.

You used to be able to just click on the network icon and change it but now you need to go into settings, network, click on the network connection and turn on "make this pc discoverable"