TaskAlpha 4551ci with fiery

[kuby]

Have a customer that has a 4551ci with a fiery box. When they try and print something and tell it on the finish tab to output to the B tray, when it comes out it is prints to the A tray. Same thing when trying to print to the C tray, it comes out on the A tray. I have confirmed that the finisher is working properly, cause when I select just the copier and try to so a test print I can have it out put to any tray I want. And yes the options are set up for the fiery that it know the finisher and extra paper pedestal is there.

They just installed a Windows 10 computer and we loaded the drivers and fiery software. Everything else works OK?

Thanks

[darry1322]

Re: TaskAlpha 4551ci with fiery

Make sure "Offset" isn't set in the driver. That's one thing that'll cause this.

[kuby]

Re: TaskAlpha 4551ci with fiery

It isn't set. Will the Fiery work properly with Windows 10? I don't see a drive for it for windows 10.