KFS

[ntbann]

Anyone know of a way to clear the KFS setting on a Kyo printer? On the MFPs you can execute 520 to clear.

[Tonerkiller]

Re: KFS

I have not tried it, but my guess is that you would go to the web page and delete the info.

[ntbann]

Re: KFS

No. That doesnt work on the MFPs or the printers.

[craigster]

Re: KFS

I would go to KFS website delete the account then turn off remote services via command center but you have to have admin rights for the KFS website to delete the account. assuming the customer no longer wants KFS on there product.

[Santander]

Re: KFS

Anyone know of a way to clear the KFS setting on a Kyo printer? On the MFPs you can execute 520 to clear.

How about just turning remote services off either through the webpage or the systems menu?

[ntbann]

Re: KFS

All that does is either turn it off or on. It does not clear all of the KFS info from the machine. On MFPs when you run a 520 it clears all of the KFS access code so it can be re-entered. The printers have no 520.

[FriendlyTech]

Re: KFS

In KFS click the down arrow on the top right where it says devices (right beside help), click product downloads and download the device registration diagnostic tool, you can unregister a device using that.

[tec966]

Re: KFS

You have to "archive" the selected device

[dschultz31]

Re: KFS

Just recently had a Kyocera Printer that was offline and couldn't reset it, and the solution by the Technical support was to delete it from KFS and then reset to factory in the Command Center. Worked! The settings that were greyed out, came back and I was allowed to enter the URL and access code.

[Xer0615]

Re: KFS

Just recently had a Kyocera Printer that was offline and couldn't reset it, and the solution by the Technical support was to delete it from KFS and then reset to factory in the Command Center. Worked! The settings that were greyed out, came back and I was allowed to enter the URL and access code.

I thinkt he route mentioned above, of using DRDT to "deregister" the device would be a much smaller headache than doing a factory reset and having to do a fresh setup

[GeneOR95]

Re: KFS

I thinkt he route mentioned above, of using DRDT to "deregister" the device would be a much smaller headache than doing a factory reset and having to do a fresh setup

The only problem with using the DRD tool is that you must know the customer account 8 digit code the device was registered with to be able to enter it into the DRD tool. If the machine was originally entered by another dealer that could be problematic.

If this can be done without the existing code, please let me know here. That would be useful if I encounter a printer I need to reset.

[Xer0615]

Re: KFS

The only problem with using the DRD tool is that you must know the customer account 8 digit code the device was registered with to be able to enter it into the DRD tool. If the machine was originally entered by another dealer that could be problematic.

If this can be done without the existing code, please let me know here. That would be useful if I encounter a printer I need to reset.

True I didn't think about that. But If the machine is still registered via another company's access code, you're going to get an Error 403 when you attempt to register again.

[Assaf]

Re: KFS

Yes you can , login the to browser using:
username: RSAdmin
password: RSAdmin

it will allow you to turn off the remote services, reboot the device after and you are good to go.




Kyocera fleet service specialist