M3540idn with a u01193 error

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  • mita
    Technician

    50+ Posts
    • Sep 2010
    • 87
    #1

    M3540idn with a u01193 error

    I have a customer with a M3540 that disconnects and gives a U01193. Yes I have set all the sims set for voip 2 kyocera's and they disconnect on send and recieve.
    Thier phone guy says he tested the phone line with another fax and it worked. That being said anyone know of any better settings for the kyocera fax boards?
    Tags: boards, fax, phone, set, u01193
    • mita
      Technician

      50+ Posts
      • Sep 2010
      • 87
      #2
      Re: M3540idn with a u01193 error

      I have some more information from the client. They are routing through a cisco unified cm ver 11.5 gateway mgcp

        Comment

        • sparkycivic
          Trusted Tech

          250+ Posts
          • Apr 2017
          • 348
          #3
          Re: M3540idn with a u01193 error

          perhaps you can try to limit the fax speed by disabling 33'600 in the setup menu? u01193 is a G3 fax receive error(the highest speed), where the voip codec might be causing errors with the connection due to any sort of processing or jitter in the back-end transport.

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            • craigster
              Trusted Tech

              100+ Posts
              • Apr 2016
              • 200
              #4
              Re: M3540idn with a u01193 error

              Here is a general voip setting bulletin
              Attached Files

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                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22696
                  #5
                  Re: M3540idn with a u01193 error

                  Thanks craigster, that's handy. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • tmaged
                      Owner/Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Oct 2008
                      • 1813
                      #6
                      Re: M3540idn with a u01193 error

                      Make sure it's using a 2 wire line. Since you've set all the VOIP settings, I'd make sure they are using a fax codec, if you can find soneone intelligent enough to verify it. The voip settings work for all types of lines to dumb the machine down.
                      The hotline will tell you any time you get an error after a connection, it's a line issue.
                      Hope that helps !
                      -Tony
                      www.dtios.com
                      Become a fan on Facebook

                        Comment

                        • mita
                          Technician

                          50+ Posts
                          • Sep 2010
                          • 87
                          #7
                          Re: M3540idn with a u01193 error

                          Yes, thats exactly what I got from the hotline. I spoke to the IT person who manages the Cisco foip and sent them a trouble shooting guide for their appliance. (they should have been able to look it up, I googled it) Haven't heard back from them yet.I will post if I get a answer. Thanks for the replies!

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